Leah

Commentaire officiel

1. Communauté
2. Support Q&A
3. Add warning message to trigger action

Hi Jennifer! We're planning on creating "trigger warnings" that will show where triggers will break based on missing values. Thanks so much for your feedback! 

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• Leah
• Création 14 octobre 2020 22:26
• 0 vote

1. Communauté
2. Feedback on Chat
3. Expose APIs for Real-time Monitoring

Hi there! Since we've come out with our Live Dashboard in Explore we've released more API information for Real-time chat tracking. More information here....I think this should solve what you're loo...

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• Leah
• Création 14 octobre 2020 22:14
• 0 vote

1. Communauté
2. Feedback on Explore
3. Available Time and Online Time metrics for agents in Explore

Hey Ryousuke,  Thanks for your feedback! We're actually planning on including this as we build out our Live Dashboard in Explore Enterprise.  We'll let you know once we have more info to share!

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• Leah
• Création 14 octobre 2020 22:04
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback on Support
3. Change the order of the comments as an agent when viewing a ticket

Hi everyone, Thanks for your feedback. This is something we already have in agent workspace but are planning to role out to non-Support+Chat users as well. We'll keep you updated with more informat...

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• Leah
• Création 14 octobre 2020 21:50
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback on Support
3. Add folders for viewing / managing triggers and notifications.

Hi everyone! We realize managing your triggers has been difficult and are coming out with a way to solve for this. We'll keep you posted once we have more information to share! 

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• Leah
• Création 5 octobre 2020 22:10
• 0 vote

1. Support
2. ...
3. Tickets
4. Can Zendesk Support equally distribute tickets amongst agents or groups?

Hi everyone, we realize this is a big issue for a lot of our customers and this is something Zendesk is planning to solve for. We'll post our updates in this thread once we have more to share. 

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• Leah
• Création 5 octobre 2020 22:02
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback on Support
3. Request: round robin assignment

Hi everyone, we realize this is a big issue for a lot of our customers and this is something Zendesk is planning to solve for. We'll post our updates in this thread once we have more to share. 

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• Leah
• Création 5 octobre 2020 22:02
• 0 vote

1. Communauté
2. User Tips & Tricks
3. Round robin ticket assignment

Hi everyone, we realize this is a big issue for a lot of our customers and this is something Zendesk is planning to solve for. We'll post our updates in this thread once we have more to share. 

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• Leah
• Modifié 5 octobre 2020 22:00
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback on Support
3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

Hi everyone!  We're planning on adding custom statuses to Zendesk which would allow you to create your own status for when the ticket is assigned to the agent but hasn't been responded to yet. For ...

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• Leah
• Création 5 octobre 2020 21:56
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback on Support
3. Round Robin assignment

Hi everyone,  We realize this is a big issue for our customers and we have plans to solve for this need. We'll update this thread again once we have more info we can share!

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• Leah
• Création 5 octobre 2020 21:47
• 0 vote