Leah
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Dernière activité effectuée par Leah-
Leah a ajouté un commentaire,
Hi there! The article object by default is only available on the on the article page. You can find more on that here. You can still access this data by going through the category and/ section objec...
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Leah a ajouté un commentaire,
Hey Ian! There's no metric for text specific tickets, but you could report on # Tickets and filter the report by tickets that came in through the Text channel. This article has an overview of how t...
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Leah a ajouté un commentaire,
Hi Juan! I think what you're looking for would be an email target. You can create a trigger to notify an external email address. I think these two articles would be great to help you get that set ...
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Leah a ajouté un commentaire,
Hey Sophia! Just to make sure, does your Salesforce plan have API access? To use the Zendesk-Salesforce integration it requires access to the Salesforce API. According to the following resource Sa...
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Leah a ajouté un commentaire,
Great suggestion, Vladan! One thing to look out for when using classes is specificity issues. If you're using the Copenhagen theme, there's some default styling that will override .disclaimer { co...
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Leah a ajouté un commentaire,
Hi Anna! Unfortunately, it's not possible to see Backlogged tickets distributed by hour of day. Backlog tickets are calculated at the end of each day, which prevents that metric from filtering hour...
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Leah a créé un article,
Puis-je ajouter une clause de non-responsabilité à un formulaire de ticket spécifique dans le Centre d'aide?
Dégagement de responsabilité : Les conseils Support sont fournis uniquement à des fins instructives. Zendesk ne prend pas en charge ou ne garantit pas le code. Zendesk ne prend pas non plus en cha...
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Leah a ajouté un commentaire,
Hey Ziquan, Dragging and dropping of columns should still be allowed when horizontal scrolling is present. I'm going to bring this into a ticket so we can look at what report, specifically, you're...
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Leah a ajouté un commentaire,
Hey David, Not a dumb question! You are correct in that this only works for a KB in Zendesk. Presently, we don't have any plans for integrations with external Help Centers, but keep an eye out as ...
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Leah a ajouté un commentaire,
Hi Monica! For this, you’ll need to create a custom metric. If I understand you correctly, you’ll need to create two different metrics: one for % Tickets Created and one for % Tickets Solved. The m...