Leah

1. Communauté
2. Feedback on Chat
3. Expose APIs for Real-time Monitoring

Hi there! Since we've come out with our Live Dashboard in Explore we've released more API information for Real-time chat tracking. More information here....I think this should solve what you're loo...

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• Leah
• Création 14 octobre 2020 22:14
• 0 vote

1. Communauté
2. Feedback on Explore
3. Available Time and Online Time metrics for agents in Explore

Hey Ryousuke,  Thanks for your feedback! We're actually planning on including this as we build out our Live Dashboard in Explore Enterprise.  We'll let you know once we have more info to share!

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• Leah
• Création 14 octobre 2020 22:04
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback on Support
3. Change the order of the comments as an agent when viewing a ticket

Hi everyone, Thanks for your feedback. This is something we already have in agent workspace but are planning to role out to non-Support+Chat users as well. We'll keep you updated with more informat...

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• Leah
• Création 14 octobre 2020 21:50
• 0 vote

1. Support
2. ...
3. Tickets
4. Can Zendesk Support equally distribute tickets amongst agents or groups?

Hi everyone, we realize this is a big issue for a lot of our customers and this is something Zendesk is planning to solve for. We'll post our updates in this thread once we have more to share. 

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• Leah
• Création 5 octobre 2020 22:02
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback on Support
3. Request: round robin assignment

Hi everyone, we realize this is a big issue for a lot of our customers and this is something Zendesk is planning to solve for. We'll post our updates in this thread once we have more to share. 

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• Leah
• Création 5 octobre 2020 22:02
• 0 vote

1. Communauté
2. User Tips & Tricks
3. Round robin ticket assignment

Hi everyone, we realize this is a big issue for a lot of our customers and this is something Zendesk is planning to solve for. We'll post our updates in the product feedback topic when we have more...

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• Leah
• Modifié 5 octobre 2020 22:00
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback on Support
3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

Hi everyone!  We're planning on adding custom statuses to Zendesk which would allow you to create your own status for when the ticket is assigned to the agent but hasn't been responded to yet. For ...

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• Leah
• Création 5 octobre 2020 21:56
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback on Support
3. Round Robin assignment

Hi everyone,  We realize this is a big issue for our customers and we have plans to solve for this need. We'll update this thread again once we have more info we can share!

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• Leah
• Création 5 octobre 2020 21:47
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback on Talk
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

We're excited to let you know that we are planning to solve for this need. We understand that this is a need for many of our customers and are excited about its potentially impact on your Talk metr...

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• Leah
• Création 5 octobre 2020 21:37
• 0 vote

1. Guide
2. ...
3. Help Center customization
4. Displaying an article or section in multiple sections or categories

Hi everyone, we're solving for this need with a feature called Reusable Content. With this new feature, you’ll be able to capture things like common troubleshooting steps, rules and regulations, di...

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• Leah
• Création 5 octobre 2020 21:34
• 0 vote