Reshma Patel

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Activité récente par Reshma Patel Activité récente Votes
  • Explore Permissions

    Explore permissions are not granular enough. Currently users of explore are able to delete metrics, reports, and dashboards that are created by other users and may or may not be shared out to them....

  • Add More CSAT Satisfaction Reasons

    Currently we are limited to 5 reasons.  Please add the option to add additional reasons so that we can better understand what our customers are experiencing. 

  • Agent Permissions

    We currently provide support to internal staff. As such, users wear two hats (1) Being an end user and submitting tickets they need help on (2) Based on the issue that comes into our tier 1 desk, t...

  • Zendesk Assumption Property

    Currently, when account assumption is requested as part of investigating tickets, Zendesk only allows for 1 day or 7 day increments -however at times Zendesk's workload keeps agents from responding...

  • Macros - Ability to create macros for multiple groups

    Currently only admins are able to create and publish macros for multiple groups. We have a Team lead role that allows team leads to create macros for their teams.  This allows them to maintain the ...

  • Ticket Description Field

    Currently one of the biggest limitations we have in insights is being unable to report on the ticket description field.  Are there plans on being able to report on the ticket description field as w...