Prakruti Hindia
-
Activité totale369
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés6 utilisateurs
-
Votes0
-
Abonnements200
Aperçu des activités
Dernière activité effectuée par Prakruti Hindia-
Prakruti Hindia a ajouté un commentaire,
Hi Francis, I will reach out to you. - Prakruti
-
Prakruti Hindia a ajouté un commentaire,
Hi Ingrid, Yes, that's correct. It did refer to the web SDK. This feature focuses on improving the experience when your customers contact outside of business hours. With this feature, you can set e...
-
Prakruti Hindia a ajouté un commentaire,
Hi Oscar, This will be available on web widget on desktop and mobile. It will not be supported on mobile SDKs. For mobile SDK, we believe that push notifications are a better mechanism to notify yo...
-
Prakruti Hindia a ajouté un commentaire,
Apologies for the delay in rolling out this capability. We will be rolling this out in mid June.
-
Prakruti Hindia a ajouté un commentaire,
Hi, You can now associate brand to a WhatsApp phone number and other social messaging integrations. This can be done while adding a new channel in Admin Centre > Channels. (Learn more) This functi...
-
Prakruti Hindia a ajouté un commentaire,
Hi Maurice, Routing to a specific group of agents based on the type of customer, nature of issue etc is supported for Messaging. You can follow the steps outlined in this section of the article. ...
-
Prakruti Hindia a ajouté un commentaire,
Zendesk has out-of-the-box offering for messaging and automation. More information can be found here.
-
Prakruti Hindia a ajouté un commentaire,
Thank you for writing in. 3rd party bots are supported for Sunshine Conversations SDKs through Sunshine Conversations's Switchboard APIs. Your point of contact from Zendesk should be able to provid...
-
Prakruti Hindia a ajouté un commentaire,
Hi Devi, Thank you for writing in. Sending a follow up message to social messaging using Triggers is not supported at the moment. We are continuously looking at improving the product experience fo...
-
Prakruti Hindia a ajouté un commentaire,
Hi Ashley, Thank you for writing in. This feature is being rolled out in a phased manner. I will drop a note on this thread when the rollout is complete. - Prakruti