AdamFronteras

1. Communauté
2. Support Q&A
3. Satisfaction Survey Only Once Per Month

We need this as well, surely there is away we can use use tag to stop a survey going out to a particular user more then once a month. We use a tag dont_ask which stops the surveys going out complet...

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• AdamFronteras
• Création 22 septembre 2016 07:44
• 3 votes

1. Communauté
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

Hi Erin Glad to see its on the roadmap but can we have an eta , a road map is off little use unless we know when the road is likely to reach it's destination thanks  

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• AdamFronteras
• Création 14 octobre 2015 08:46
• 1 vote

1. Communauté
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

Hi this has been shown as planned fdor some time do we have an approx time scale,

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• AdamFronteras
• Création 11 septembre 2015 12:14
• 0 vote

1. Communauté
2. Insights Q&A
3. Insights Dashboard

One can set the dashboards to be emailed as a pdf but you can only set this as portrait mode. considering the use of widescreen monitors one should be able to put a dashboard in a widescreen view a...

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• AdamFronteras
• Création 20 août 2015 15:05
• 0 vote

1. Communauté
2. Feedback on Guide
3. Copy / Duplicate Help Centre articles

we have about 100+ documents that we need to copy from one brand to another 

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• AdamFronteras
• Création 30 juillet 2015 15:45
• 7 votes

1. Support
2. ...
3. Tickets
4. Multibrand: Restricting agents to specific brands (Enterprise)

Sorry, if I do that then the agents cant see tickets in other groups that I need them to be able to search on. basically I need Netential agents to see all tickets that are not in their group EXCEP...

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• AdamFronteras
• Création 14 juillet 2015 17:58
• 4 votes

1. Communauté
2. Feedback on Support
3. Ability to prohibit merging of tickets across organizations

This is a major ISO27K issue as if two diffrent organisation tickets were accidently merge confidential data would be accidently shared. We have had tickets shared accidently before and its easy to...

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• AdamFronteras
• Création 13 février 2015 16:21
• 7 votes

1. Communauté
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

Can we have an idea of when this will be, onm the roadmap does not really help much in planning - 12 weeks, 12months,  12 years!  thanks Adam

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• AdamFronteras
• Création 13 février 2015 15:54
• 4 votes

1. Communauté
2. Support - Zendesk-led Discussions
3. What's your 2015 New Year's resolution (in Zendesk)?

Well my  new year's   resolution is 1 to get the spoke/hub system sorted with the new release  2 To see if more can be done with the help centre 3 Finally to look at some gamification options 

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• AdamFronteras
• Création 8 janvier 2015 14:26
• 0 vote

1. Communauté
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

we need this as well as using the target method causes problems if the person is already a cc on the ticket

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• AdamFronteras
• Création 13 août 2014 13:42
• 0 vote