AdamFronteras

1. Communauté
2. Completed Product Feedback Requests - All Products
3. add "mobile" to customer profile, ... enable multiple phone numbers in profile (office, mobile)

Not having this is a real pain, yes we know we can use notes or create our own field but this should be standard. One of the reasons we are evaluating replacement systems

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• AdamFronteras
• Création 13 octobre 2016 08:42
• 1 vote

1. Communauté
2. Support - Troubleshooting and Q&A
3. Satisfaction Survey Only Once Per Month

We need this as well, surely there is away we can use use tag to stop a survey going out to a particular user more then once a month. We use a tag dont_ask which stops the surveys going out complet...

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• AdamFronteras
• Création 22 septembre 2016 07:44
• 3 votes

1. Communauté
2. Support - Product Feedback & Discussion
3. Add end-user as CC via Trigger or Automation

Hi Erin Glad to see its on the roadmap but can we have an eta , a road map is off little use unless we know when the road is likely to reach it's destination thanks  

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• AdamFronteras
• Création 14 octobre 2015 08:46
• 1 vote

1. Communauté
2. Support - Product Feedback & Discussion
3. Add end-user as CC via Trigger or Automation

Hi this has been shown as planned fdor some time do we have an approx time scale,

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• AdamFronteras
• Création 11 septembre 2015 12:14
• 0 vote

1. Communauté
2. Support - Insights and Reporting Q&A
3. Insights Dashboard

One can set the dashboards to be emailed as a pdf but you can only set this as portrait mode. considering the use of widescreen monitors one should be able to put a dashboard in a widescreen view a...

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• AdamFronteras
• Création 20 août 2015 15:05
• 0 vote

1. Communauté
2. Completed Product Feedback Requests - All Products
3. add "mobile" to customer profile, ... enable multiple phone numbers in profile (office, mobile)

+1 for this 

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• AdamFronteras
• Création 17 août 2015 09:50
• 1 vote

1. Communauté
2. Guide - Product Feedback & Discussion
3. Copy / Duplicate Help Centre articles

we have about 100+ documents that we need to copy from one brand to another 

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• AdamFronteras
• Création 30 juillet 2015 15:45
• 6 votes

1. Support
2. ...
3. Tickets
4. Multibrand: Restricting agents to specific brands (Enterprise)

Sorry, if I do that then the agents cant see tickets in other groups that I need them to be able to search on. basically I need Netential agents to see all tickets that are not in their group EXCEP...

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• AdamFronteras
• Création 14 juillet 2015 17:58
• 3 votes

1. Communauté
2. Support - Product Feedback & Discussion
3. Ability to prohibit merging of tickets across organizations

This is a major ISO27K issue as if two diffrent organisation tickets were accidently merge confidential data would be accidently shared. We have had tickets shared accidently before and its easy to...

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• AdamFronteras
• Création 13 février 2015 16:21
• 7 votes

1. Communauté
2. Support - Zendesk-led Discussions
3. What's your 2015 New Year's resolution (in Zendesk)?

Well my  new year's   resolution is 1 to get the spoke/hub system sorted with the new release  2 To see if more can be done with the help centre 3 Finally to look at some gamification options 

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• AdamFronteras
• Création 8 janvier 2015 14:26
• 0 vote