Andrea Saez

Activité totale 234
Dernière activité 20 février 2020 15:44
Membre depuis 15 octobre 2012 19:02

Abonné à 0 utilisateur
Abonnés 5 utilisateurs
Votes 34
Abonnements 91

Aperçu des activités

Dernière activité effectuée par Andrea Saez

Andrea Saez a créé une publication, 26 mars 2015 14:32
Hide author from search results
1. Communauté
2. User Tips & Tricks
Quick little script to hide the author from search results using JS: $('.search-result-meta').each(function() { var newSearchMeta = $(this).html(); newSearchMeta = "\n...
- Andrea Saez
- Création 26 mars 2015 14:32
- 8 abonnés
- 5 commentaires
- 3 votes
Andrea Saez a ajouté un commentaire, 24 mars 2015 16:33
Hi Chris You can. Just do # of users under "what" and under "how" select User Locale - Requester Locale and you'll see the language list
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- Andrea Saez
- Création 24 mars 2015 16:33
- 0 vote
Andrea Saez a créé une publication, 19 février 2015 13:15
Changing field order in HC
1. Communauté
2. User Tips & Tricks
Here's a nifty little JS trick to change around the order of your fields in HC. You can enter the following code on the JS tab: // rearrange form fields $('#new\_request.request-form label:cont...
- Andrea Saez
- Création 19 février 2015 13:15
- 33 abonnés
- 70 commentaires
- 18 votes
Andrea Saez a ajouté un commentaire, 26 septembre 2014 07:43
Sorry for the super late reply - time differences and all :P I am interested in figuring out how to incentivize agents, as that's a big thing I want to work on with my team.
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- Andrea Saez
- Création 26 septembre 2014 07:43
- 0 vote
Andrea Saez a ajouté un commentaire, 25 septembre 2014 15:04
Have fun! Incentivize your agents! Any more ideas on this ? :)
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- Andrea Saez
- Création 25 septembre 2014 15:04
- 0 vote
Andrea Saez a créé une publication, 12 mai 2014 18:38
Creating reports and tracking data (Using GoodData, part 2)
1. Communauté
2. User Tips & Tricks
In Part 1 of this series (https://support.zendesk.com/entries/42890613), I discussed what important metrics you should consider tracking with GoodData. Now let's take a dive in and figure out how t...
- Andrea Saez
- Création 12 mai 2014 18:38
- 13 abonnés
- 28 commentaires
- 5 votes
Andrea Saez a ajouté un commentaire, 17 avril 2014 18:53
@Colin, If you have SSO and you know which customer is tweeting at you, you can easily link their twitter account with their Zendesk account. That's probably the simplest way of doing it. Otherwi...
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- Andrea Saez
- Création 17 avril 2014 18:53
- 0 vote
Andrea Saez a ajouté un commentaire, 17 avril 2014 13:33
Yes, I mean how to catch them. Just as an example, sometimes i'll tweet at you guys and no one will answer.. i've been told it's because my ticket's are in Mikkel's personal bin (which I am honor...
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- Andrea Saez
- Création 17 avril 2014 13:33
- 0 vote
Andrea Saez a ajouté un commentaire, 16 avril 2014 20:43
But will it be recorded?? I'd love to hear what Lisa has to say as I can't attend. My question: How to effectively catch tickets based on a tag JUST for our org. I've tried setting it up before,...
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- Andrea Saez
- Création 16 avril 2014 20:43
- 0 vote
Andrea Saez a ajouté un commentaire, 16 avril 2014 11:46
Where do we join? Will this be recorded? I will unfortunately be on a plane at that time, so it'd be GREAT if this was recorded!
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- Andrea Saez
- Création 16 avril 2014 11:46
- 0 vote