Nicole S.
Senior Manager of Communities at Zendesk
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Activité totale9946
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Dernière activité
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Membre depuis
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Abonné à3 utilisateurs
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Abonnés113 utilisateurs
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Votes693
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Abonnements4609
Aperçu des activités
Dernière activité effectuée par Nicole S.-
Nicole S. a ajouté un commentaire,
Hi Cric - Zendesk is a support ticketing system. For more about our solutions, visit this webpage: https://www.zendesk.com/service/
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Nicole S. a ajouté un commentaire,
Hi Val - Could you clarify where you are wanting to export your files from? I'm assuming you're talking about Sell, but want to make sure...
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Nicole S. a ajouté un commentaire,
Hi Marcus, In order to resolve this issue, we're going to need to get some detailed information from you, so one of our agents has created a private ticket on your behalf. Look for that notificati...
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Nicole S. a ajouté un commentaire,
Hi Mike, If you're syncing tickets over to SFDC, those will create/update Case objects.
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Nicole S. a ajouté un commentaire,
Thanks for that feedback, Ryan. We'll share it with the documentation team.
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Nicole S. a ajouté un commentaire,
Hey Chris, If you put a word in the moderation filter, it will pull any post that has that word in it, just like the example you gave. So if you put "hell" in the filter, and someone writes "Hello...
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Nicole S. a ajouté un commentaire,
Hi Atif, You must be an active member in order to post content.
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Nicole S. a ajouté un commentaire,
Hi Britta, Neither of these capabilities are available in Guide out of the box.There are some suggestions from one of our community moderators on this thread, which you also may want to up-vote a...
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Nicole S. a ajouté un commentaire,
Hola Ana, Para aclarar, ¿recibió un cargo de Zendesk?
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Nicole S. a ajouté un commentaire,
As for Zendesk's side of things, I encourage you all to post in the Feedback on Guide community topic, so that the product manages receive your feedback. If you haven't posted there before, here a...