Jose Gonzales
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Jose Gonzales-
Jose Gonzales a ajouté un commentaire,
This would be a welcomed addition to features! Often time it creates a lack of productivity with agents reading through and talking about negative satisfaction and a dip in moral when agents see ne...
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Jose Gonzales a ajouté un commentaire,
Thank you @Vladan. Hmm I can't seem to get this snippet to work.|Edit: Had a missing bracket! Now it is working like a charm!
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Jose Gonzales a ajouté un commentaire,
If the option to show unsafe code is off, will it affect the functionality of this code?
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Jose Gonzales a ajouté un commentaire,
Do we have any new info on this feature being available @productmanagers???
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Jose Gonzales a ajouté un commentaire,
Hello @ Nicole,Is the enhancement @Jenny previously referred to still on the road-map? Do we know exactly what features it will bring and when it may be released?
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Jose Gonzales a ajouté un commentaire,
Hello Bradley. I just made a simple metric to display the percentage of calls answered. Click the Reporting icon ( ) in the agent interface, then open the Insights tab. Click the GoodData link in ...
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Jose Gonzales a ajouté un commentaire,
I did find that this KPI can be created in Insights. I just had to make a custom metric for it in Good Data. The downside is this is in Insights and only refreshes on the hour. It also is not easil...
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Jose Gonzales a ajouté un commentaire,
Hi everybody!So a work around that a ZenDesk Talk specialist suggested works really well for us.I have created a secondary group for my team leads. This is their default group. When they are funct...
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Jose Gonzales a ajouté un commentaire,
I definitely would like to see a simple forwarding function added. The above are work-around's. Not true solutions to the problem of lacking functionality.Luckily we don't have a huge volume of ema...
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Jose Gonzales a créé une publication,
Talk Service Level as a Percentage
RéponduTalk lacks the ability to see a service level at a glance. All other call center software offers this view and many allow customization of the equation that calculates the percentage of service of...