Recherches récentes


Pas de recherche récente

Drew Milbrath's Avatar

Drew Milbrath

Adhésion le 16 oct. 2021

·

Dernière activité le 28 déc. 2023

Suivis

0

Abonnés

0

Activité totale

11

vote

1

Abonnements

4

APERÇU DES ACTIVITÉS

Dernière activité effectuée par Drew Milbrath

Drew Milbrath a ajouté un commentaire,

CommentaireSetting Guide roles and permissions

I have Guide locked down to users who are signed in via SSO. 

However, agents / light agents with "Viewer" permission do not have access to the Guide. How can I resolve this? 

Afficher le commentaire · Publication le 03 nov. 2021 · Drew Milbrath

0

Abonnés

1

vote

0

Commentaire


Drew Milbrath a ajouté un commentaire,

Commentaire de la communauté Q&A - Objects, workspaces, and rules

Thanks Heather Rommel

What about the following? This works but I'm not sure if it's redundant? 

 

Afficher le commentaire · Publication le 27 oct. 2021 · Drew Milbrath

0

Abonnés

0

Votes

0

Commentaire


Drew Milbrath a créé une publication,

Publication Q&A - Objects, workspaces, and rules

Hi, I'm wondering how to organize a trigger for the following:

Agent or trigger assigns a ticket to a group

Automatically update the "default" form displayed when an Agent in the assigned group opens the ticket. 

Publication le 27 oct. 2021 · Drew Milbrath

0

Abonnés

3

Votes

4

Commentaires


Drew Milbrath a ajouté un commentaire,

CommentaireTicket management

@...

The use case is specific to viewing details of a submitted ticket. we collet a lot of information for internal requests via Ticket Fields. It would be optimal if the sidebar was larger to allow for a easy to read experience. Rather than cutting text off, or having to hover over fields. 

We have found we can manipulate the CSS to achieve a larger sidebar this but that is specific to a machine. 

I was curious if it is possible to format the description or internal note, with the contents of the ticket fields to provide a better view of the submitted information. Does this make sense?

Same with running custom javascript in the browser to automatically format the page for a 'larger' sidebar.

Afficher le commentaire · Publication le 14 oct. 2021 · Drew Milbrath

0

Abonnés

0

Votes

0

Commentaire


Drew Milbrath a ajouté un commentaire,

CommentaireTicket management

Is it possible to expand the size of the sidebar to better view the ticket field information?

Is it possible to convert the ticket fields to an internal note, automatically? 

Afficher le commentaire · Publication le 13 oct. 2021 · Drew Milbrath

0

Abonnés

0

Votes

0

Commentaire


Drew Milbrath a ajouté un commentaire,

CommentaireSetting up Zendesk Guide

From the Guide settings, how do I enable a "Submit Request" button or the ability to see the form fields? 

Afficher le commentaire · Publication le 13 juil. 2021 · Drew Milbrath

0

Abonnés

1

vote

0

Commentaire