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Drew Milbrath
Adhésion le 16 oct. 2021
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Dernière activité le 28 déc. 2023
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Dernière activité effectuée par Drew Milbrath
Drew Milbrath a ajouté un commentaire,
I have Guide locked down to users who are signed in via SSO.
However, agents / light agents with "Viewer" permission do not have access to the Guide. How can I resolve this?
Afficher le commentaire · Publication le 03 nov. 2021 · Drew Milbrath
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Drew Milbrath a ajouté un commentaire,
Afficher le commentaire · Publication le 27 oct. 2021 · Drew Milbrath
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Drew Milbrath a créé une publication,
Hi, I'm wondering how to organize a trigger for the following:
Agent or trigger assigns a ticket to a group
Automatically update the "default" form displayed when an Agent in the assigned group opens the ticket.
Publication le 27 oct. 2021 · Drew Milbrath
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Drew Milbrath a ajouté un commentaire,
@...
The use case is specific to viewing details of a submitted ticket. we collet a lot of information for internal requests via Ticket Fields. It would be optimal if the sidebar was larger to allow for a easy to read experience. Rather than cutting text off, or having to hover over fields.
We have found we can manipulate the CSS to achieve a larger sidebar this but that is specific to a machine.
I was curious if it is possible to format the description or internal note, with the contents of the ticket fields to provide a better view of the submitted information. Does this make sense?
Same with running custom javascript in the browser to automatically format the page for a 'larger' sidebar.
Afficher le commentaire · Publication le 14 oct. 2021 · Drew Milbrath
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Drew Milbrath a ajouté un commentaire,
Is it possible to expand the size of the sidebar to better view the ticket field information?
Is it possible to convert the ticket fields to an internal note, automatically?
Afficher le commentaire · Publication le 13 oct. 2021 · Drew Milbrath
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Drew Milbrath a ajouté un commentaire,
From the Guide settings, how do I enable a "Submit Request" button or the ability to see the form fields?
Afficher le commentaire · Publication le 13 juil. 2021 · Drew Milbrath
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