Eric

With how frequent false positives are, I'd be surprised if the introduction of ‘Overages’ doesn't severely hurt your business, Zendesk. It's insane that you'd rollout these changes in this state, without the ability to report false positives. It renders a conversation bot virtually useless after a few customers leave the chat early unresolved, but using up your automations..

Request to allow us to update the Answer Bot chat badge photo from the standard ZD chat bubble icon

Really wish we could edit the actual widget icon too, unless I'm just missing that option. Would like to replace the generic ZD speech bubble icon