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Nora

Adhésion le 12 août 2022

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Dernière activité le 07 févr. 2025

The instance I am submitting for is Disney Support

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Dernière activité effectuée par Nora

Nora a créé une publication,

Publication Feedback - Admin Center

I am able to see a white Zendesk logo on the support.zendesk.com sites/community but when I look at my internal admin center, it is black and very hard to read on dark mode. Could we pass along the white favicon to the admin centers please?

Publication le 02 janv. 2025 · Nora

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Nora a créé une publication,

PublicationQ&A - Quality Assurance

Is is possible to remove the NA option on the scorecard through an admin function?

Publication le 13 déc. 2024 · Nora

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Nora a créé une publication,

Publication Q&A - Users, groups, and organizations

Is there a way to determine who made notes on a user using the audit log? I have tried searching by actor but nothing comes up which is  odd as there were tickets in from that user.

Publication le 31 oct. 2024 · Nora

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Nora a ajouté un commentaire,

Commentaire de la communauté Feedback - Admin Center

We were using a target to achieve this however that is not recommended and now targets are going away. We can add tags, change fields, but we can't add a n internal note to a target??

Afficher le commentaire · Publication le 24 oct. 2024 · Nora

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Nora a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

How do we do this without targets since they are going away?

Afficher le commentaire · Publication le 24 oct. 2024 · Nora

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Nora a ajouté un commentaire,

CommentaireZendesk messaging

Is there a way to have the auto replies also appear in the ticket as an internal note?

Afficher le commentaire · Publication le 24 oct. 2024 · Nora

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CommentaireMeasuring success

Would be great if this was sent inside the last email once solved, rather than a seperate email (anti-spam)

Afficher le commentaire · Publication le 04 oct. 2024 · Nora

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Nora a ajouté un commentaire,

CommentaireTicket basics

Hi!

 

Is there a one/two sheet cheat sheet for these to reference?

Afficher le commentaire · Publication le 02 oct. 2024 · Nora

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Nora a créé une publication,

Publication Feedback - Ticketing system (Support)

It was requested by our team that the User Info and the Knowledge be merged so they are together like they used to be. If the agent is  on the KB from the last ticket - they have to flip to the User Info, which doesn't always work as it should,

Publication le 10 sept. 2024 · Nora

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Nora a créé une publication,

Publication Q&A - Tickets and email

When tickets come in from another country (ie. EN-GB) this defaults the search in the KB (book on the right side of the screen) to EN-GB and agents are not able to locate the article they need.

Since none of our articles are in EN-GB, would it be possible to remove this reference so they are always in the default language of the KB (EN-US)?

 

Publication le 04 sept. 2024 · Nora

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