Laura Inostroza
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Activité récente par Laura Inostroza-
Tom Dupuche sorry to follow up again but my company really needs this as a blocker for merger conversations, do you have an update on when this might be available functionality?
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Adding here that we could really use the option to do this based on business days. I have a custom field that is "due date" which we update manually because the "set to 7 days from now" doesn't exc...
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Hey both! I've achieved this with conditional formatting on the ticket Form.So for example, if you wanted the three fields in your screenshot to show up when you click "Add New User", you simply ad...
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Considering Zendesk is not the most accessible for visually impaired users, I also feel like this feature would be an accessibility win!
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Thanks Dave for all these suggestions, I've made some edits!We are using Satisfaction reasons already but I think the problem is that most of our clients are seeing the rating prompt in their email...
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Has anyone had experience writing an Automation for sending out a follow up email to all users who rated their experience negatively but didn't leave any comment explaining why? My current CSAT sur...
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Hey James Cass! yes, it had to do with the fact that i was using "set tags" as an action with some of my triggers. Set tags basically removes all other tags except for the one you state, so you nee...
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This article is out of date as this is no longer under the Admin section.It's under the Gear > Customers > Settings