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Abby Armada
Adhésion le 21 oct. 2021
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Dernière activité le 16 nov. 2023
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Dernière activité effectuée par Abby Armada
Abby Armada a ajouté un commentaire,
Hi Jakub Konik - is it possible to see what tickets have used AI? We've opened up the pilot on our Zendesk instance, but it would be great to see what tickets have used the Tone change, etc, to correlate with any change in CSAT. Thanks!
Afficher le commentaire · Publication le 16 nov. 2023 · Abby Armada
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Abby Armada a ajouté un commentaire,
Hi there,
I love this feature, but would love an expanded attribute list. In "Support - Updates history", I'd love to see "Updater name" since many of our tickets are re-assigned and we count tickets via agent update. This would 100% solve all of our data sharing problems. Thanks!
Afficher le commentaire · Publication le 01 févr. 2023 · Abby Armada
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Abby Armada a ajouté un commentaire,
Hi Daniel!
Does this take into account average wait time between replies?
Afficher le commentaire · Publication le 29 oct. 2021 · Abby Armada
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Abby Armada a créé une publication,
We want to track total average response time (not just avg first reply time) for a subset of tickets (Plan type = custom field) How would we build this in Explore?
Publication le 21 oct. 2021 · Abby Armada
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Abby Armada a ajouté un commentaire,
Hi there,
We have a Custom Field (Plan Type) that has 4 options, and I want to combine two of them ("Null" and "No Account"). How would I go about doing that? Thanks!
Abby
Afficher le commentaire · Publication le 19 oct. 2021 · Abby Armada
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