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Andrew Barnard

Adhésion le 29 sept. 2023

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Dernière activité le 09 févr. 2025

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Dernière activité effectuée par Andrew Barnard

Andrew Barnard a créé une publication,

PublicationZendesk Support EAP - Suggested Replies

It would be useful to be able to have configuration that enables us to activate this feature by brand, rather than across the board for our entire site.   We have different workflows and some brands do not have a specific knowledge base.

Publication le 01 mai 2024 · Andrew Barnard

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Andrew Barnard a ajouté un commentaire,

CommentaireTicket automation and collaboration

Hi

Will this be configurable by brand?  Also, how can we disable this if the suggestions are slowing down our agents (i.e. it would be good to have certain brands or users as part of the EAP,  but not our complete site).

Afficher le commentaire · Publication le 30 avr. 2024 · Andrew Barnard

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Andrew Barnard a ajouté un commentaire,

Commentaire de la communautéZendesk AI EAP - Generative AI

We have also noticed this - and it doesn't seem to be possible to inhibit :-( 

Afficher le commentaire · Publication le 10 avr. 2024 · Andrew Barnard

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Andrew Barnard a ajouté un commentaire,

Commentaire de la communautéZendesk AI EAP - Generative AI

This is essential from our perspective. 

Afficher le commentaire · Publication le 01 avr. 2024 · Andrew Barnard

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