Chris
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Activité totale15
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés0 utilisateur
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Votes2
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Abonnements7
Aperçu des activités
Dernière activité effectuée par Chris-
Chris a ajouté un commentaire,
Thanks... When I type it in, though, "Total time spent" isn't an option in the drop-down. Only "Total followers". I must have done something wrong setting up the query in the "Support: Ticket Updat...
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Chris a ajouté un commentaire,
I set up the formula in Support: Ticket Updates data set with no problem. However, when I come back to Support: Tickets and enter the formula VALUE(Total time spent (sec))/60, I get an error. See i...
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Chris a ajouté un commentaire,
Helpful... Thank you! What about Automated Direct Replies? That would be extremely helpful, as well. Zendesk mentions them in the same article, but not how to build them.
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Chris a créé une publication,
How do I use keywords to transfer a customer from the chat bot to a live agent?
The top search terms in our chat bot widget are things, such as "hello, hi, agent, human," etc. These are folks who clearly want to chat to a live agent. How do I have these terms trigger an automa...
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Chris a ajouté un commentaire,
Me, too. Please let me update.
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Chris a ajouté un commentaire,
I agree with my fellow Zendesk users. Without being able to see total votes per article to determine statistical significance, or to calculate a "Helpful Rate" (up-votes/total votes), it's going to...