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Peg Hines

Adhésion le 10 août 2022

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Dernière activité le 11 oct. 2024

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Dernière activité effectuée par Peg Hines

Peg Hines a ajouté un commentaire,

CommentaireManaging your email

How can we block characters (Asian)? We blocked the domain, but they are still getting through

Afficher le commentaire · Publication le 11 oct. 2024 · Peg Hines

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Peg Hines a ajouté un commentaire,

CommentaireTicket basics

Thanks for the reply, Lisa, but now instead of one step to go public, it is five. That isn't innovative and is more time-consuming. How often does Zendesk actually listen to the users and make changes?  The Agent Workspace is definitely not created to make things quicker for the users... it really slowed us down.



 

 

Afficher le commentaire · Publication le 11 août 2022 · Peg Hines

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Peg Hines a créé une publication,

Publication Feedback - Ticketing system (Support)
  • We can't have the most recent comments at the top like it was before. We shouldn't even have to scroll down to see the latest comment. Very inefficient.
  • If I open several tickets, the tabs are now showing the requester instead of the subject. Hard to know which is which as I don't know everyone's name and what the issue was based on the requester's name.
  • Inability to draft a reply internally and then switch to public. Now it's more time to copy & paste, then have to go back and delete the internal. Very inefficient.
  • Location of the reply box. Why not keep it at the top? 

 

Publication le 10 août 2022 · Peg Hines

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Peg Hines a ajouté un commentaire,

CommentaireTicket basics

What happened to the ability to write up replies in "internal" and then switch to public and still have what you wrote show up? 

Is there any way to revert back to the old way as the "new" way is a really bad user experience...needless scrolling to see the latest message?  

Afficher le commentaire · Publication le 10 août 2022 · Peg Hines

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