Grace Wu
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Grace Wu-
Grace Wu a créé une publication,
Need to exceed the limit of dropdown options amount
I believe many of your customers including me collect country/region data for messaging tickets. There are more than 100 countries/regions around the world, so you really need to consider increasin...
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Grace Wu a ajouté un commentaire,
+1 Hi Team, Could you please view this post and give all of us your reply?
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Grace Wu a ajouté un commentaire,
Finally, calls do not get routed to all agents at the exact same time but will follow the routing rules outlined above. This is the case for all routing options including the IVR. Routing options c...
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Grace Wu a ajouté un commentaire,
Hi Team, Do you have plan to improve your product? We really need to make all agents informed when an inbound call comes. Else, our customers have to wait for a long time in the queue.
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Grace Wu a ajouté un commentaire,
Is this on the roadmap? This is a must-have for our team. How can we monitor the trend of our team availability without reporting? >>+1, we need this in Explore
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Grace Wu a ajouté un commentaire,
+1 This is important to us. Please fix ASAP.
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Grace Wu a ajouté un commentaire,
Hi, Agents can pick up new coming messaging tickets here, but it's too easy to ignore since it has no change in color and size. Do you have plan to make it more striking? Ringing alert, browser...
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Grace Wu a ajouté un commentaire,
Hi, I would like to request a new feature on this. When I want to export CSV, will it be possible to directly download on this page or allow me CC other email address? The current process is troub...
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Grace Wu a ajouté un commentaire,
+1 for making this a setting.
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Grace Wu a ajouté un commentaire,
Hi Brett Bowser I hope your team can fix this soon.