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Sebastian Thiele's Avatar

Sebastian Thiele

Adhésion le 16 oct. 2021

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Dernière activité le 17 déc. 2021

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Dernière activité effectuée par Sebastian Thiele

Sebastian Thiele a ajouté un commentaire,

CommentaireTicketanpassung

Hallo, Wie kann man denn Zeilenumbrüche Codieren das übliche ` %0A` funktioniert nicht.

Afficher le commentaire · Publication le 19 nov. 2021 · Sebastian Thiele

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Sebastian Thiele a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

+1

This is from 2016 and still not available? Isn't it a Anchor in the View?

Afficher le commentaire · Publication le 19 nov. 2021 · Sebastian Thiele

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Sebastian Thiele a créé une publication,

Publication Q&A - Tickets and email

After Changing to Agent Workspace we notice at least two spaces between the Agents text (in the Example `Mit freundlichem Gruß` and the Agents Signature (`Sebastian Thiele…`).

After the Agent text there is no new line.

 

Here a screenshot of our signature markup:

 

How can we remove the new lines?

Publication le 23 sept. 2021 · Sebastian Thiele

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Sebastian Thiele a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I've got a lot of bad feedback after changing to Agent Workspace. The Tabs are no longer use full for my Agents. Before the Tab displayed the ticket title, now the Name of the Requester. It is very useful when a requester opens more than one ticket and one agent is woking on it. Or if the agent needs information from older tickets by the requester.

So please return the ticket Title

Afficher le commentaire · Publication le 22 sept. 2021 · Sebastian Thiele

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Sebastian Thiele a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I've tried it right now, and NO, the feature from 2016 is still not developed. 

Afficher le commentaire · Publication le 13 sept. 2021 · Sebastian Thiele

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Sebastian Thiele a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

We switched form the classic view to agent workspace and my agents are absolut unhappy with the changed order. As more unhappy they get when I said there is no configuration for this.

So Please prioritise this (small) feature.

Afficher le commentaire · Publication le 13 sept. 2021 · Sebastian Thiele

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