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Paul Simpson

Adhésion le 22 oct. 2021

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Dernière activité le 27 avr. 2023

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Paul Simpson a ajouté un commentaire,

CommentaireSetting up Zendesk Chat

Is there a solution for those who have migrated the chat to Zendesk Support (Departments = Groups)?

The custom roles you are creating are not available through Zendesk Roles and access page. There are just 2 options admin and agent.


I have assigned custom roles to agents several times now. However, the next day they are again assigned per Zendesk Admin rules.

Afficher le commentaire · Publication le 14 mars 2022 · Paul Simpson

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