Recherches récentes

Pas de recherche récente

Jesper's Avatar

Jesper

Adhésion le 16 oct. 2021

·

Dernière activité le 16 mai 2024

Suivis

0

Abonnés

0

Activité totale

21

Votes

15

Abonnements

4

APERÇU DES ACTIVITÉS

Dernière activité effectuée par Jesper

Jesper a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)
Communauté

I agree. We really need this asap. 

Afficher le commentaire · Publication le 28 janv. 2022 · Jesper

0

Abonnés

1

vote

0

Commentaire

Jesper a créé une publication,

Publication Feedback - Chat and Messaging (Chat)
Message column in agent workspace

Hi, we recently activated the agent workspace and it works fine, except we are not able to see what our customers are asking. In the old the dashboard we could easily navigate by the customers last message. This is helpful both for keeping SLA on certain tickets and onboarding new agents. 

Currently we display all active chats in a view, but each subject only shows "Conversation with", if we could add "last sent message" as a column to the view this would solve the problem. 

Thanks,

Publication le 24 sept. 2021 · Jesper

0

Abonnés

2

Votes

1

Commentaire