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Felipe Soares

Adhésion le 16 nov. 2021

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Dernière activité le 21 avr. 2022

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Felipe Soares a créé une publication,

Publication Feedback - Ticketing system (Support)

We have a small support team, but we would like to offer our customers a customized response, but currently it is not apparent that I can notify the agent of why the call reached them if they are supporting multiple departments or brands. Could it be implemented either a visual or audible queue before the call is answered so the agent can have the appropriate response to the caller?

Publication le 21 avr. 2022 · Felipe Soares

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Felipe Soares a ajouté un commentaire,

CommentaireUsing themes and customizing your Help Center

Is is possible to upload a whole folder at once? As an alternative, is it possible to upload using an FTP client?

Afficher le commentaire · Publication le 08 mars 2022 · Felipe Soares

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Felipe Soares a créé une publication,

Publication Developer - Zendesk APIs

I am trying to integrate the Guide articles into my Shopify store help center. Since I cannot directly frame the content, has anyone done this successfully? 

Publication le 20 déc. 2021 · Felipe Soares

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Felipe Soares a ajouté un commentaire,

CommentaireMeasuring success

Thanks! That did work, adding the action to change to "Offered to requester" did clear the issue.

Afficher le commentaire · Modification le 19 nov. 2021 · Felipe Soares

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CommentaireMeasuring success

I posted this question to support but had no luck so far. The {{satisfaction.positive_rating_url}} and {{satisfaction.negative_rating_url}} tags work fine for the email follow up automation, but when I use it on a trigger for ticket comments ( in the agent's signature) the links require the customer to login in order to complete the rating. 

Why does the same ticket URL generated by the email allows anonymous rating but the triggered one requires login?

Afficher le commentaire · Publication le 16 nov. 2021 · Felipe Soares

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