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Morad
Adhésion le 28 janv. 2022
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Dernière activité le 20 août 2024
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Dernière activité effectuée par Morad
Morad a ajouté un commentaire,
That's great to hear that there is a plan to work on this in Q4, is there any further update on this in relation to WhatsApp and planned timeline? Reason I ask it will help us understand how much effort and time do we invest in using WhatsApp with Zendesk.
Afficher le commentaire · Publication le 20 août 2024 · Morad
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Morad a ajouté un commentaire,
Are there any plans to increase the number of ticket fields in bot flow for messaging? Its currently 7, no where enough.
Afficher le commentaire · Publication le 07 févr. 2022 · Morad
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Morad a ajouté un commentaire,
Are there any plans to increase the number of ticket fields beyond 7 in flow builder? The use case for this is some of our conversational flows have more than 7 questions e.g. 15 it would be great if we could configure answer bot to collect all 15 ticket field questions that populates our form in agent workspace.
Agent productivity increases immensely, and the number of simultaneous conversations increases beyond 3 chats per agent. Customers have responded very well to this especially those who want to complete business with us in a timely manner.
Afficher le commentaire · Modification le 06 févr. 2022 · Morad
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Morad a ajouté un commentaire,
Is there any update to increase the number of drop down values beyond 20? I can it was mentioned 6 months ago that it was due to be released in a couple of months.
Afficher le commentaire · Publication le 06 févr. 2022 · Morad
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Morad a ajouté un commentaire,
Is there a plan to increase the types of ticket fields beyond drop downs and text? I would like to see date fields, multiple choice fields.
Afficher le commentaire · Modification le 31 janv. 2022 · Morad
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Morad a ajouté un commentaire,
Hi Dane, thanks it would be a really powerful tool and hopefully not overly complicated to implement.
Thanks,
Morad
Afficher le commentaire · Publication le 31 janv. 2022 · Morad
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Morad a ajouté un commentaire,
Is there a way I can increase the number of fields to more than 7 we can pass to an agent, this is a really powerful tool where we can automate a large chunk of a customers interaction/request with our support team by mitigating the need of the agent having to ask for the information due to the restriction on fields, if not would love this to be an upgrade to the great feature.
Afficher le commentaire · Publication le 28 janv. 2022 · Morad
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Morad a ajouté un commentaire,
I have a question around the Zendesk messaging widget, you have a great for the customer to go back and start a new conversation, is this possible for Zendesk customers to enable?
Afficher le commentaire · Publication le 28 janv. 2022 · Morad
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Morad a ajouté un commentaire,
Is there a way I can increase the number of fields we can pass to an agent, this is a really powerful tool where we can automate a large chunk of a customers interaction with our support team by mitigating the need of the agent having to ask for the information due to the restriction on fields
Afficher le commentaire · Publication le 28 janv. 2022 · Morad
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