Morad

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Understanding answer flow step types

Are there any plans to increase the number of ticket fields in bot flow for messaging? Its currently 7, no where enough.

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• Morad
• Création 7 février 2022 00:45
• 2 votes

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Understanding answer flow step types

Are there any plans to increase the number of ticket fields beyond 7 in flow builder? The use case for this is some of our conversational flows have more than 7 questions e.g. 15 it would be great ...

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• Morad
• Modifié 6 février 2022 15:52
• 4 votes

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Understanding answer flow step types

Is there any update to increase the number of drop down values beyond 20? I can it was mentioned 6 months ago that it was due to be released in a couple of months. 

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• Morad
• Création 6 février 2022 15:47
• 2 votes

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. New feature requests: Answer Bot Feedback Flow Customization

Is there a plan to increase the types of ticket fields beyond drop downs and text? I would like to see date fields, multiple choice fields.

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• Morad
• Modifié 31 janvier 2022 23:27
• 1 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. New feature requests: Answer Bot Feedback Flow Customization

Hi Dane, thanks it would be a really powerful tool and hopefully not overly complicated to implement. Thanks, Morad

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• Morad
• Création 31 janvier 2022 23:25
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. New feature requests: Answer Bot Feedback Flow Customization

Is there a way I can increase the number of fields to more than 7 we can pass to an agent, this is a really powerful tool where we can automate a large chunk of a customers interaction/request with...

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• Morad
• Création 28 janvier 2022 13:26
• 2 votes

1. Web Widget
2. Web Widget documentation
3. Configuring basic information for the Web Widget

I have a question around the Zendesk messaging widget, you have a great for the customer to go back and start a new conversation, is this possible for Zendesk customers to enable?

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• Morad
• Création 28 janvier 2022 13:13
• 1 vote

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Understanding answer flow step types

Is there a way I can increase the number of fields we can pass to an agent, this is a really powerful tool where we can automate a large chunk of a customers interaction with our support team by mi...

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• Morad
• Création 28 janvier 2022 13:05
• 1 vote