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Ester
Adhésion le 17 juin 2022
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Dernière activité le 27 nov. 2024
Customer happiness at eLearning Media. My job is keeping our customers happy through their whole relationship with us. We train, support and advice them on best practices, new functionalities, and hold their hands until they learn to fly by themselves. Currently I do this for our Blackboard Learn, Open LMS and Zendesk clients
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Ester a ajouté un commentaire,
We use a trigger for that.
The trigger sends an email notification about the side conversation to the agent assigned to the ticket and sets the case to Open.
Afficher le commentaire · Publication le 03 nov. 2023 · Ester
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Ester a ajouté un commentaire,
I'm having the same problem as Marina, even after using dynamic content with translations into ticket fields, they are not showing in translated. I think I did all by the book, so not sure where to look.
Any idea how to get it solved?
Thanks
Afficher le commentaire · Publication le 01 août 2023 · Ester
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