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Annelies Van der Sanden

Adhésion le 12 sept. 2022

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Dernière activité le 05 juin 2024

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Dernière activité effectuée par Annelies Van der Sanden

Annelies Van der Sanden a ajouté un commentaire,

CommentaireUsers, groups, and organizations

Is it possible to exclude certain tickets from the subscription.

For example tickets with a certain tag.

 

Why would we want to exclude: there are auto generated tickets and are to inform our support proactivly, now they also receive these e-mails.

Afficher le commentaire · Publication le 27 mars 2024 · Annelies Van der Sanden

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Annelies Van der Sanden a ajouté un commentaire,

CommentaireReporting and analytics for help center

Hi Orsolya Forster, Any news if the request of Beth_Borghi has been added?

Afficher le commentaire · Publication le 22 mars 2024 · Annelies Van der Sanden

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Annelies Van der Sanden a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

As mentioned before, this should be part of explore for reporting.

Why is this not on the short term roadmap, clearly a lot of people want this. First post was  a couple of years ago. So this is already long term. 

Afficher le commentaire · Publication le 18 nov. 2022 · Annelies Van der Sanden

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Annelies Van der Sanden a ajouté un commentaire,

CommentaireRouting

Hi Camilo, we solved this by changing the view to unassigned tickets and tickets assigned to the active user only

Afficher le commentaire · Publication le 18 nov. 2022 · Annelies Van der Sanden

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Annelies Van der Sanden a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

@Matt Yes :)

Afficher le commentaire · Publication le 09 nov. 2022 · Annelies Van der Sanden

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Annelies Van der Sanden a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

I just did test in our environment and we don't have that issue. Might be a setup?

Afficher le commentaire · Publication le 08 nov. 2022 · Annelies Van der Sanden

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Annelies Van der Sanden a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

We are transforming our service desk and are now testing the flow when working with the play button.

This came up as one of the first remarks. So upvoted!

 

How many upvotes do we need for a go? :D

Afficher le commentaire · Publication le 08 nov. 2022 · Annelies Van der Sanden

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Annelies Van der Sanden a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

how many +1's do you need to get it on the roadmap?

Afficher le commentaire · Publication le 21 oct. 2022 · Annelies Van der Sanden

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Annelies Van der Sanden a ajouté un commentaire,

CommentaireTicket basics

Is there a setting somewhere that makes it mandatory to enter a comment when skipping a ticket? Currently they can leave this field blank and go to the next ticket.

Afficher le commentaire · Publication le 12 sept. 2022 · Annelies Van der Sanden

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