Marjana Cowan
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Marjana Cowan-
Marjana Cowan a ajouté un commentaire,
Yes, agreed. Having all notes from the ticket that was merged is critical for efficiency!
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Marjana Cowan a ajouté un commentaire,
This is great, although it does not provide actual requester and organization names and instead gives the IDs, which aren't as useful to the average user. It would be awesome if you could create a ...
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Marjana Cowan a ajouté un commentaire,
I agree here. Being able to see whether the user is suspended and to be able to filter by that attribute would be emensely helpful. Another would be what Organization(s) they belong to. Alphabetica...
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Marjana Cowan a ajouté un commentaire,
Agreed! This would be very useful.
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Marjana Cowan a ajouté un commentaire,
This is definitely something that would be of benefit to us - specifically for voicemails. We have the same SLA across all channels and currently, voicemails are not included in this. We would like...
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Marjana Cowan a ajouté un commentaire,
Hi there. I'm Marjana Cowan, Director of Technology Support at Sylvan Learning. We are new to the platform (just live 1 month ago) and eager to learn how others have implemented ZenDesk Support, Ch...
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Marjana Cowan a ajouté un commentaire,
Thanks for the article. This does help some - we can train agents on this. However, this is not intuitive. I would expect that all fields, custom or not would be included in a general search. For i...
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Marjana Cowan a créé une publication,
Include custom fields in Organization and Requester Zendesk Support search
Feature Request Summary: Include data from custom fields for Organization and Customer searches in Zendsek Support search. Description/Use Cases: We have several custom fields that contain valu...
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Marjana Cowan a créé une publication,
Include partial searches in Zendesk Support Search
Feature Request Summary: Include partial searches in Zendesk Support Search. Description/Use Cases: Our Organizations are named by internal location numbers (example. 01021). Currently, when se...
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Marjana Cowan a ajouté un commentaire,
Yes! It is a huge efficiency loss when agents have to view multiple tickets to get the full context of the issue/question. Having all comments - public and private in one place would be amazing!