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Rita Gleason

Adhésion le 09 mars 2022

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Dernière activité le 03 févr. 2025

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Dernière activité effectuée par Rita Gleason

Rita Gleason a ajouté un commentaire,

CommentaireBuilding reports

How do you place a schedule on the dashboard report now?

Afficher le commentaire · Publication le 25 juil. 2024 · Rita Gleason

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Rita Gleason a ajouté un commentaire,

CommentaireCustomer management and profiles

Is this part of Suite?

Afficher le commentaire · Publication le 02 févr. 2024 · Rita Gleason

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Rita Gleason a ajouté un commentaire,

CommentaireTeam members and groups

This is awesome!  Thank you for listening to client feedback!

Afficher le commentaire · Publication le 25 mai 2023 · Rita Gleason

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Rita Gleason a ajouté un commentaire,

CommentaireRelease notes

Did you move the Reports option in Admin Center to under Accounts Option?  We have a Manager who used this feature and now he cannot see the option since he is not in an admin role.  Please advise?  Thanks.

Afficher le commentaire · Publication le 30 nov. 2022 · Rita Gleason

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Rita Gleason a ajouté un commentaire,

CommentaireViews, ticket status, and ticket fields

Jumping in to agree we need the ability ro expand past the 12 custom views limits.  There appears to be a good amount of space on the current screen layout to be able to increase the view from 12.  Maybe Zendesk could move the Suspended Tickets and Deleted tickets to be admin views only and give us at least 2 more in the meantime.  Thanks.

Afficher le commentaire · Publication le 25 avr. 2022 · Rita Gleason

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Rita Gleason a ajouté un commentaire,

CommentaireEnd users and organizations

Please tell the product team it is more important to have the name sort before the date sort from a Client admin perspective.  Thanks.

Afficher le commentaire · Modification le 10 mars 2022 · Rita Gleason

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Rita Gleason a ajouté un commentaire,

CommentaireEnd users and organizations

Why can't I get my Organizations to show in alphabetical order now that you moved them to their own tab?  This is causing us too much work to cross check our 100+ orgs now.  Please advise.  Thanks.

Afficher le commentaire · Publication le 09 mars 2022 · Rita Gleason

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