Carly Files

1. Agent guide
2. Ticket automation and collaboration
3. Creating macros for repetitive ticket responses and actions

It would be useful to include cc's for non-agents in macros. This would help our team make sure all of the client's team members are included on tickets.  We often have requests from clients to do ...

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• Carly Files
• Création 19 mai 2023 13:48
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Add CC Attribute to Reporting

+ 1 please add itWe would like to use this to see if a client is cc'd on an internal ticket.  This will help improve our communication and organize our tickets.

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• Carly Files
• Modifié 1 février 2023 13:50
• 1 vote