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Grace Skaggs

Adhésion le 20 sept. 2022

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Dernière activité le 24 sept. 2024

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Dernière activité effectuée par Grace Skaggs

Grace Skaggs a ajouté un commentaire,

CommentaireTicket management

I don't have a deleted view.  How can I find deleted tickets without a deleted view?

Afficher le commentaire · Publication le 24 sept. 2024 · Grace Skaggs

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Grace Skaggs a ajouté un commentaire,

CommentaireGeneral questions about live chat

The Admin Center link appears to be broken.  It goes to this URL: https://support.zendesk.com/hc/en-us/articles/4408839227290#topic_hfg_dyz_1hb 

Afficher le commentaire · Publication le 11 sept. 2023 · Grace Skaggs

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Grace Skaggs a créé une publication,

Publication Feedback - Ticketing system (Support)

It would be very helpful to display another field of our choosing here. In my case, a Brand field for our users that may be clients of multiple brands to expedite the ticket viewing process would be extremely useful.

Publication le 19 mai 2023 · Grace Skaggs

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Grace Skaggs a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Echoing sentiment from the closed thread as this is also a use-case for us: This feature is really, really important for us to have. Right now, if an agent accidentally leaves themselves online and leaves the room, we have no ability to turn off our chat, because if any agent is set to online, our chat is online. We need to be able to turn chat on and off during the day. We cannot set hours because our schedule changes daily, and agents shift from being online to invisible depending on the availability of other agents who are in and out of meetings.

Afficher le commentaire · Publication le 09 déc. 2022 · Grace Skaggs

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Grace Skaggs a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Agreed that this is needed. If I have a team member who forgot to go offline in chat before leaving work, I have no way to change it on my end, and I have to contact them outside of their working hours to ask them to go offline.

Afficher le commentaire · Publication le 09 déc. 2022 · Grace Skaggs

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