Seth Rouggly

Overall, I like have a dedicated Admin panel. I like the look of it and how things are organized.

Search is nice and fits with the way Zendesk works in other areas.

I Really like the Idea of the "Recently Viewed", but wish it stayed open and did not auto collapse.

Most of the setting I used worked as expected, except for "Automations". I was able to navigate to the automation I wanted to edit, but once done, I could not find a way to navigate back to the list without clicking on something else and then back to Automations.

Though there are a lot of things I like about the Admin Center, It feels unfinished. There seems to be missing steps here and there. There are also tasks that seem to be a lot more clicks than they used to be.

Our instance has connected SSO, and so adding a user as an agent requires a search in the main support, where I can change them to "Staff", but have to click the link to open the user directly in Admin Center to set as agent, then go back to the user page in support, refresh the page, set the permissions level and then add them to the proper groups. It would be nice to be able to do all that in the admin center. If that is already possible, it is not obvious.