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Growthdot

Adhésion le 16 oct. 2021

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Dernière activité le 12 févr. 2025

We provide services and apps to boost up your Zendesk.

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Dernière activité effectuée par Growthdot

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Publication Q&A - Apps and integrations

Managing customer data in line with GDPR can be challenging, but the GDPR Compliance app simplifies the process. With its automated features, you can efficiently handle data requests, reduce storage costs, and ensure compliance—all within Zendesk.

To make data management even smoother, we’ve introduced a new streamlined setup. Now, starting a process follows a clear 3-step flow, making it faster and more intuitive. 

Key benefits of the GDPR Compliance plugin:

Bulk delete users, tickets, and organizations – Remove outdated or unnecessary data in just a few clicks.
Anonymize personal data – Remove only sensitive data while keeping useful ticket information.
Retrieve customer data on demand – Quickly access and export data when needed.
Redact attachments in bulk – Free up Zendesk storage without affecting ticket history.
Automate compliance workflows – Reduce manual effort and minimize errors.

And all that can be done in just a few clicks with our GDPR Compliance app for Zendesk. We work every day to help you stay compliant with ease. So, try it for free here!

Modification le 06 févr. 2025 · Growthdot

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CommentaireUsing themes and customizing your Help Center

Hi community! You can count on GrowthDot If you have any difficulties with theme customizing or need a specific theme tailored to your website.  Also, we have ready to use Zendesk Themes, or we can help you with any issue with your existing one.

Afficher le commentaire · Publication le 31 déc. 2024 · Growthdot

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CommentaireAttachments and CCs

Hi, community!

I’d recommend checking out the Attachment Redaction add-on from our GDPR Compliance app for Zendesk. It’s super handy for deleting attachments from tickets, even the closed ones, without touching any other data. You can also pick specific file types to remove and handle everything in bulk. Definitely worth a try if you’re dealing with storage issues.

Afficher le commentaire · Modification le 12 déc. 2024 · Growthdot

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Commentaire de la communauté Feedback - Admin Center

Hi Nizar! Actually, the GDPR Compliance app for Zendesk can help you. It lets you bulk delete users, tickets, organizations, and attachments. All you need to do is create a list with the conditions you need, including standard fields (e.g., created/updated at …), tags, and custom fields.  

Also, it's possible to schedule and automate deletion to run weekly, monthly, or yearly. So, it's a great solution to control your data and file storage. 

Afficher le commentaire · Publication le 18 oct. 2024 · Growthdot

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Commentaire de la communauté Feedback - Admin Center

Hi there! If you're still looking for a solution, consider the GDPR Compliance app, which seamlessly integrates into Zendesk. 

It allows you to delete all types of data — users, tickets, organizations, and even attachments. Just create different kinds of lists with needed conditions using standard fields (e.g., created/updated at …), tags, and your custom fields. Then, you can bulk delete data or create automation to do it weekly, monthly, or yearly.

And these are not all of the app's capabilities that help you comply with GDPR standards.

Afficher le commentaire · Publication le 18 oct. 2024 · Growthdot

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CommentaireMeasuring success

Hi community! Use NPS and Survey app to conduct more advanced surveys than Zendesk suggests.  You can choose 4 types of surveys with additional questions.

Afficher le commentaire · Publication le 26 août 2024 · Growthdot

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Commentaire de la communauté Feedback - Ticketing system (Support)

Hi community! The GDPR Compliance app allows you to remove attachments without any workarounds and in bulk. You can even create automated tasks for deletion. The app has many more features besides attachment deletion, so you get more for the lower price. You can also delete tickets in bulk, anonymize, or retrieve personal information.

Afficher le commentaire · Publication le 29 juin 2024 · Growthdot

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Commentaire de la communauté Q&A - Tickets and email

Hi community! The GDPR Compliance app allows you to easily and in bulk remove attachments. The app has many more features besides attachment deletion. You can also delete tickets in bulk, anonymize, or retrieve personal information.

Afficher le commentaire · Publication le 29 juin 2024 · Growthdot

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Commentaire de la communauté Feedback - Sales CRM (Sell)

Hi Erik Krause! We suggest you try our Email Tracking app for Zendesk. It does exactly what you need by tracking emails and link openings. Our app automatically updates tickets' custom 'Seen/Unseen' fields. Unlike other apps, you can set up Seen/Unseen columns in your Ticket Views. This way, you can see which ticket has been read without opening it.

Plus, it has a comprehensive statistics page to analyze your email performance.

 

Afficher le commentaire · Publication le 11 juin 2024 · Growthdot

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Commentaire de la communauté Feedback - Ticketing system (Support)

Hi everyone! Wanted to let you know about our Email Tracking for Zendesk. We totally understand the problem of not having native read receipts, so we designed our app to integrate seamlessly into the platform and allow you to track email opens quickly.
This way, when a customer opens your email, the application automatically updates the ticket's custom 'Seen/Unseen' fields. Also, if you prefer, you can enable browser push notifications or internal comments with detailed info. But if that feels too intrusive, you can easily turn them off.

Afficher le commentaire · Modification le 05 juin 2024 · Growthdot

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