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Chris Hillam

Adhésion le 09 avr. 2024

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Dernière activité le 17 déc. 2024

Director of Customer Experience at Austin Capital Bank.

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Chris Hillam a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Would also love to see this.

Afficher le commentaire · Publication le 02 juil. 2024 · Chris Hillam

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Chris Hillam a ajouté un commentaire,

CommentaireAI agents and automation best practices

This was extremely helpful, thank you! 


I am configuring Messaging for multiple brands in our environment, and not every agent is assigned to every brand. It seems this is checking whether agents are available on the account level, but not checking whether agents are available in a particular group. 


Example: Agents are available in Brand A, but Brand B agents are Invisible for a training session. During that time I'd like to deflect Messages from Brand B using this method. 

 

Assuming I've set everything up correctly, agents being Available in Brand A seem to make it so if the API call sees online agents at all, it routes incoming Brand B messages as if agents are available. 

 

Are there additional variables I can add which would check for available agents at the brand-level?

Afficher le commentaire · Publication le 09 avr. 2024 · Chris Hillam

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