
Jon Simone
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Dernière activité effectuée par Jon Simone-
Jon Simone a ajouté un commentaire,
Have attempted to use Tymeshift a few times now and always found the interface clunky and it was hard to tell if the reporting was reliable (I would see agents offline that were on). I may have had...
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Jon Simone a ajouté un commentaire,
If a customer is waiting in the queue and no agents are available is there a way to send them an email after a certain amount of time letting them know we will follow up via email? This functional...
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Jon Simone a ajouté un commentaire,
Salim Cheurfi how does status based SLA work? Also any updates on a release? Thanks.
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Jon Simone a ajouté un commentaire,
Dane It looks like all roads lead to transferring to an agent. Is there any flow that allows for an end user to create a ticket or send an email? Also, what happens if an agent is not available?
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Jon Simone a ajouté un commentaire,
We currently use the Unified SDK but want to add messaging. What is the best process for this? It sounds like there is a conflict from this article. I may be missing something here but we would lik...
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Jon Simone a ajouté un commentaire,
Karen Hynes would be very nice to have a quarterly update on this at the very least.
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Jon Simone a ajouté un commentaire,
Thanks for your quick response Kai, do you know if there are any plans to make proactive messages based on events? Responding to emails based on events would be awesome.
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Jon Simone a ajouté un commentaire,
We have been using the older web widget in both our help center and apps as the last time I played with flower builder it did not have feature parity with the classic web widget. I am interested t...
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Jon Simone a ajouté un commentaire,
Can you make proactive messages based on events? Also this appears to require Messaging, is this true?
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Jon Simone a créé une publication,
Is Zendesk taking Artificial Intelligence seriously?
Hello, I should start off by saying that I have been a big fan of Zendesk and its products, but have had some concerns recently when it comes to the future of Zendesk, its ideas, and the product re...