Jon Simone
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Dernière activité
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Votes72
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Aperçu des activités
Dernière activité effectuée par Jon Simone-
Jon Simone a ajouté un commentaire,
With 3 days left in the year I imagine this is not going to happen. An updated, realistic release date would be appreciated. I have been discussing this feature with the team and want to make sure ...
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Jon Simone a ajouté un commentaire,
Want to add that we are currently using sweethawk SLAs as a solution so that an email notification can be set up for a 30 minute SLA. Still would love this functionality within Zendesk itself.
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Jon Simone a ajouté un commentaire,
Karen Hynes Q4 is right around the quarter and this feature has been pushed back multiple times. Can you provide an update with the progress that is being made? When can we expect a BETA or a sneak...
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Jon Simone a ajouté un commentaire,
What methods do people use to test automations? I am finding myself making tiny corrections and then waiting an hour. Hoping there is a better way.
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Jon Simone a ajouté un commentaire,
The workaround you provided isn't very smooth - especially with the Agent Workspace. It opens the agent to forgetting to toggle whether not they are in chat or not, especially when the whole idea o...
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Jon Simone a ajouté un commentaire,
Will there be a beta for this?
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Jon Simone a ajouté un commentaire,
This is a feature we definitely need! Thank you!
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Jon Simone a ajouté un commentaire,
Tim McLean Wanted to check to see if workflow actions such as proactive messages based on events was still on the roadmap and or if there was any news! I have new use cases for you if needed.
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Jon Simone a ajouté un commentaire,
I would like to add that I was very surprised to find out that this feature is not available. We would like to be able to create a trigger once an SLA has been breached so we can send some type of ...
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Jon Simone a ajouté un commentaire,
Anton Verhelst If you are talking about the Zendesk Answerbot - it exists in two different forms currently. Legacy and through Messaging / Flow builder. For the legacy version here are instructio...