Jon Simone

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Have attempted to use Tymeshift a few times now and always found the interface clunky and it was hard to tell if the reporting was reliable (I would see agents offline that were on). I may have had...

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• Jon Simone
• Création 25 juillet 2023 16:01
• 1 vote

1. Agent guide
2. Additional ticket channels
3. Receiving and sending messages in the Zendesk Agent Workspace

If a customer is waiting in the queue and no agents are available is there a way to send them an email after a certain amount of time letting them know we will follow up via email?  This functional...

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• Jon Simone
• Création 24 juillet 2023 16:43
• 0 vote

1. Messaging
2. ...
3. Zendesk messaging
4. Limitations in messaging functionality

Salim Cheurfi how does status based SLA work? Also any updates on a release? Thanks.

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• Jon Simone
• Création 14 juin 2023 20:35
• 0 vote

1. Bots and automation
2. Custom bots and bot building documentation
3. Understanding answer step types

Dane It looks like all roads lead to transferring to an agent. Is there any flow that allows for an end user to create a ticket or send an email? Also, what happens if an agent is not available?

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• Jon Simone
• Création 9 juin 2023 21:14
• 0 vote

1. Support
2. ...
3. API and SDK
4. What are the uses of each mobile SDK?

We currently use the Unified SDK but want to add messaging. What is the best process for this? It sounds like there is a conflict from this article. I may be missing something here but we would lik...

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• Jon Simone
• Création 6 juin 2023 21:36
• 1 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Karen Hynes would be very nice to have a quarterly update on this at the very least.

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• Jon Simone
• Création 9 mai 2023 17:41
• 1 vote

1. Messaging
2. ...
3. Zendesk messaging
4. About proactive messages

Thanks for your quick response Kai, do you know if there are any plans to make proactive messages based on events? Responding to emails based on events would be awesome. 

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• Jon Simone
• Création 20 avril 2023 20:57
• 1 vote

1. Bots and automation
2. Custom bots and bot building documentation
3. About the bot builder

We have been using the older web widget in both our help center and apps as the last time I played with flower builder it did not have feature parity with the classic web widget.  I am interested t...

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• Jon Simone
• Création 19 avril 2023 20:18
• 1 vote

1. Messaging
2. ...
3. Zendesk messaging
4. About proactive messages

Can you make proactive messages based on events? Also this appears to require Messaging, is this true?

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• Jon Simone
• Création 19 avril 2023 20:07
• 0 vote