Recherches récentes
Pas de recherche récente
Scot Sroka
Adhésion le 16 nov. 2021
·
Dernière activité le 17 janv. 2024
Suivis
0
Abonnés
0
Activité totale
28
Votes
8
Abonnements
15
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Scot Sroka
Scot Sroka a créé une publication,
Looking to add a content block to a large number of previously created articles. Wondering if there is any way to accomplish this, rather than going into each article and add the content block. Or if there is anything in the roadmap to do something similar?
Publication le 30 août 2023 · Scot Sroka
0
Abonnés
4
Votes
3
Commentaires
Scot Sroka a ajouté un commentaire,
I agree with Wade and Jessica, our Zendesk Article Views and Google Page Views number is off by thousands. Would be interested in hearing more about why this is? It definitely can change the outcome of the Self Service Score.
Afficher le commentaire · Publication le 08 déc. 2022 · Scot Sroka
0
Abonnés
1
vote
0
Commentaire
Scot Sroka a ajouté un commentaire,
Also interested in this request!
Afficher le commentaire · Publication le 06 juil. 2022 · Scot Sroka
0
Abonnés
1
vote
0
Commentaire
Scot Sroka a créé une publication,
Currently we are using the "Was this article helpful?" with the "Yes" or "No" options and we tracking the results in Explore. We can see the total count of positive and negative responses. However, it does not provide us with any insights to why the article was not helpful, when "No" was selected. Is there a way to put up a survey or question to allow the user to input a response on why they selected "No"?
Publication le 21 déc. 2021 · Scot Sroka
8
Abonnés
11
Votes
3
Commentaires
Scot Sroka a ajouté un commentaire,
Agreed this would be very helpful!
Afficher le commentaire · Publication le 08 déc. 2021 · Scot Sroka
0
Abonnés
4
Votes
0
Commentaire