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Lucinda G.

Adhésion le 16 oct. 2021

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Dernière activité le 22 oct. 2021

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Dernière activité effectuée par Lucinda G.

Lucinda G. a ajouté un commentaire,

CommentaireBuilding reports

Hi! 

We recently enabled the callback feature for our customers and I've noticed the Abandoned in queue and Callback requested counts at end of day are very close to each other (3 off to be exact). Does a customer requesting a callback also record as abandoned in queue?  

Afficher le commentaire · Publication le 23 sept. 2021 · Lucinda G.

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Lucinda G. a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

Thank you Dave!  I didn't realize that it was set up as a trigger by a former admin. Very helpful :D 

Afficher le commentaire · Publication le 15 sept. 2021 · Lucinda G.

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Lucinda G. a créé une publication,

Publication Q&A - Tickets and email

Is it possible to remove the text from our emails that states " Your ticket update has been received by Zola Customer Support and is being reviewed". We have several teams working out of Zendesk and it isn't relevant for all teams to have this in the body of emails sent to customers. 

Publication le 14 sept. 2021 · Lucinda G.

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