Anjie Nambiar

1. Communauté
2. Feedback - Ticketing System (Support)
3. Attach multiple Zendesk domains, single Slack team

Hi We have 2 Zendesk instances with different domains and would like to integrate them into one slack instance. Is there a plan for when this update would be available?

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• Anjie Nambiar
• Modifié 27 avril 2022 04:23
• 2 votes

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Finding articles with no views

Hi, this is great.   Is there a way to filter out agent views? and make sure that the stats report only signed-in users view (or other user segments we specify)

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• Anjie Nambiar
• Création 31 janvier 2022 22:25
• 0 vote

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Help center article views within 30 days of creation

Hi Erin, yes I am. The metric 'Days between creating & view' works but not the 'Views within 30 days of creation'.

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• Anjie Nambiar
• Création 10 janvier 2022 23:03
• 0 vote

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Help center article views within 30 days of creation

Hi I tried creating the metric Views within 30 days of creation but received an error.

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• Anjie Nambiar
• Création 10 janvier 2022 22:49
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Problem and Incident tickets - need a way to view the subject and detail of all incident tickets against a problem ticket, or vice versa

This is extremely important and is really affecting our work.

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• Anjie Nambiar
• Création 1 décembre 2021 03:49
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Typing in the drop down ticket field

upvoted!

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• Anjie Nambiar
• Création 4 août 2021 23:19
• 0 vote