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Aaron Cassidy
Adhésion le 16 oct. 2021
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Dernière activité le 24 mai 2022
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Dernière activité effectuée par Aaron Cassidy
Aaron Cassidy a créé une publication,
With the Instagram integration, whenever someone messages our Instagram page it creates a ticket. However, when a user replies to our stories, it does not create a ticket - we still have to respond in the Instagram app.
It would be great if story replies were logged as tickets so we could respond in Zendesk.
Publication le 14 juin 2021 · Aaron Cassidy
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Aaron Cassidy a créé une publication,
It would be great if you could choose the sound for each avenue in support/chat. We have different agents that respond to live chat and Facebook Messenger, however, the notifications and sound are the same for both channels so it is frustrating for them.
Also, we cannot turn the sound on for one without the other.
Publication le 14 juin 2021 · Aaron Cassidy
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