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Kenneth Morris

Adhésion le 01 févr. 2022

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Dernière activité le 18 févr. 2025

Zendesk Luminary

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Dernière activité effectuée par Kenneth Morris

Kenneth Morris a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I appreciate that the icons for each product make a bit more sense. 

Afficher le commentaire · Publication le 18 févr. 2025 · Kenneth Morris

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Kenneth Morris a ajouté un commentaire,

CommentaireJira integration

Hello Folks,

My team stated they have ran into an issue with the application, none of the linked issues are displaying and we can not add JIRAs to a Zendesk ticket via integrated app on the right sidebar. Previously linked JIRAs do not load, although it does show the number of JIRA tickets that were linked prior to this issue starting.

Afficher le commentaire · Publication le 04 avr. 2023 · Kenneth Morris

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Kenneth Morris a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Hello Folks,

Is there an update on this feature request?

We find it difficult to assign content to be updated when the users have the power to update articles across categories and across brands they shouldn't have access to and the manage permissions is too much power at the moment. 

Can there be an intermediate between Admin level and basic users?

 

 

Afficher le commentaire · Publication le 27 mars 2023 · Kenneth Morris

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Kenneth Morris a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

Some articles in our guide content show as no owner. What is the system that lets an article have no owner?

 

Afficher le commentaire · Publication le 20 mars 2023 · Kenneth Morris

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Kenneth Morris a ajouté un commentaire,

CommentaireMeasuring success

I asked this question to ZD 2 months ago.

Can you see if there is a way to offer a 'value' to customer to click of what made them happy/select Good for CSAT?
Trying to see if we can measure that as well on a ticket. Hopeful to do something quick and simple like what we do with bad satisfaction ticket reasons.


 

Afficher le commentaire · Publication le 27 juil. 2022 · Kenneth Morris

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Kenneth Morris a ajouté un commentaire,

CommentaireHelp with apps and integrations
Hello  Dwight Bussman


Thanks for compiling this error and writing up an article. In your resolution you mention to log in to Salesforce as an Admin to configure settings. But it appears the proper action is to configure the settings in Zendesk via the Salesforce App not Salesforce directly.

Afficher le commentaire · Publication le 17 mai 2022 · Kenneth Morris

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Kenneth Morris a ajouté un commentaire,

CommentaireMeasuring success

Hello ZD

Can you see if there is a way to offer a 'value' to customer to click of what made them happy/select Good for CSAT?
Trying to see if we can measure that as well on a ticket. Hopeful to do something quick and simple like what we do with bad satisfaction ticket reasons.

Afficher le commentaire · Publication le 11 mai 2022 · Kenneth Morris

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Kenneth Morris a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Hello I too am also looking to see this updated. I spent an hour with an agent and he told me lots of us are needing this. Lets make it happen please.

Afficher le commentaire · Publication le 15 mars 2022 · Kenneth Morris

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Kenneth Morris a ajouté un commentaire,

CommentaireTicket management

We had an end user who added our support alias to a zoom meeting invite and their following tickets were marked as spam and suspended. Is this intentional?

 

Afficher le commentaire · Publication le 01 févr. 2022 · Kenneth Morris

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