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Cardenas, Romulo
Adhésion le 16 oct. 2021
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Dernière activité le 28 déc. 2023
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Dernière activité effectuée par Cardenas, Romulo
Cardenas, Romulo a créé une publication,
Hi everyone,
my list of end users and light agents have different email domains (lets name it: Company "A" and Subsidiary "B").
Those within Company A had no issue log in via the SSO under the site "Company.zendesk.com". However those within Subsidiary B were not able to log in.
I have recently implemented an additional SAML SSO Config with a SAML SSO URL for those on Subsidiary B.
If I understoof correctly, those on Subsidiary B (Light Agents) will now have access to Zendesk Support BUT they must use the SAML URL for log in instead of "Company.zendesk.com", correct?
Apologies for any confusion!
Modification le 18 oct. 2022 · Cardenas, Romulo
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Cardenas, Romulo a ajouté un commentaire,
Hi Dane,
yes, both columns are displayed.
Afficher le commentaire · Publication le 17 juin 2022 · Cardenas, Romulo
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Cardenas, Romulo a ajouté un commentaire,
+1
We would like to see how many side conversation tickets / emails were generated on a single ticket.
https://support.zendesk.com/hc/en-us/articles/4412384153754-Can-I-report-on-side-conversations-
Afficher le commentaire · Publication le 13 juin 2022 · Cardenas, Romulo
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Cardenas, Romulo a ajouté un commentaire,
Well, i must jump in here! we are currently updating our process and we would like to tag side conversation tickets. We think is an important feature (perhaps for admins) for data analysis and improve visualization in Explore.
Afficher le commentaire · Publication le 07 juin 2022 · Cardenas, Romulo
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Cardenas, Romulo a ajouté un commentaire,
Hi,
is there any way to summarize and display in Explore how many side conversations tickets were created on a single ticket?
Best,
Romulo
Afficher le commentaire · Publication le 07 juin 2022 · Cardenas, Romulo
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Cardenas, Romulo a ajouté un commentaire,
Hi,
i generate a similar graphich based on a specific (number of tickets per month starting AND cumulative number of tickets).
Is there a way to hide the data values on the columns and keep only those in the cumulative line?
Romulo
Afficher le commentaire · Publication le 03 juin 2022 · Cardenas, Romulo
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Cardenas, Romulo a ajouté un commentaire,
Chris Stewart unfortunately not. It would be nice to have this feature but not a MUST.
Afficher le commentaire · Publication le 31 mars 2022 · Cardenas, Romulo
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Cardenas, Romulo a créé une publication,
Hi,
could this feature be an option in a non distant future? We want to display our tickets based on a custom field "country"
Publication le 24 nov. 2021 · Cardenas, Romulo
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Cardenas, Romulo a ajouté un commentaire,
Thanks Carlos! i will take a look at it. What about nested drop-down fields in Views? Can i also have those fields separated?
Afficher le commentaire · Publication le 17 nov. 2021 · Cardenas, Romulo
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Cardenas, Romulo a ajouté un commentaire,
Hi,
what happens in Explore? are tickets archived still considered?
Afficher le commentaire · Publication le 15 nov. 2021 · Cardenas, Romulo
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