Stephen White

1. Communauté
2. Feedback - Voice (Talk)
3. Talk - agents remain available after missed call

Hello, I see this was on the short-term roadmap in May this year. What is the status, please?

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• Stephen White
• Création 29 décembre 2022 13:43
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Feature Request - Count of Holds per Call

Hi, did this one progress at all?

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• Stephen White
• Création 13 décembre 2022 15:28
• 0 vote

1. Talk
2. ...
3. Reporting for Talk
4. Analyzing your Talk activity

I'm also looking for an answer to Gerald's question: When looking at our reports, we are seeing a lot of calls in the "Not Recorded" time bracket. With a heavy focus on abandoned calls, we are tryi...

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• Stephen White
• Création 13 décembre 2022 08:34
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Ability for admins to logout agents

Just to clarify, if an agent doesn't click 'log out' and instead closes the browser and shuts down their PC they still show as online. I also assume this continues to consume agent seats??When the ...

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• Stephen White
• Création 24 novembre 2022 08:58
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Away status and reporting

Karen Hynes any further update on this one? Thanks

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• Stephen White
• Création 8 novembre 2022 14:53
• 0 vote