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Jonathan Molina

Adhésion le 16 oct. 2021

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Dernière activité le 25 oct. 2021

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Jonathan Molina a ajouté un commentaire,

CommentaireMeasuring success

Thanks @... works great!

Afficher le commentaire · Publication le 20 août 2021 · Jonathan Molina

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Jonathan Molina a ajouté un commentaire,

CommentaireMeasuring success

Hi all, 

I'm trying to export the Group name assigned to the Organizations on our support account, but in the JSON export the group is shown as an ID rather than the name. 

Also this information does not appear in Explore, because it shows the current group assigned to a ticket, but not the general group. I'm talking about the field shown in green in the screenshot.

Aybody knows how to export that data for all of our organizations?

Afficher le commentaire · Publication le 20 août 2021 · Jonathan Molina

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Jonathan Molina a ajouté un commentaire,

CommentaireBuilding reports

Hi all, 

We are using a custom metric that saves the timestamp of every change of "Step" (step 1 to step 2 to step 3, etc.) for every ticket.

Now we want to obtain the Median but only of the MIN values of this metric, is that possible? The idea is to be able to calculate for every organization that we have the Median value of that first change of "Step". 

 

Afficher le commentaire · Publication le 09 août 2021 · Jonathan Molina

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