francis

Hi,

The same question came up on Atlassian community.

If you are looking for an alternative to the Zendesk - Jira integration (or Zigiops), have a look at Exalate which allows for full attachment sync (including embedded images)

Hi people,

(I'm with the vendor, but I think that following links promoting Exalate can be helpful for this group)

FYI, Exalate (a zendesk approved app) allows for multiple connections such as multiple zendesk to a single JIra, or multiple Jira's to a single zendesk, or even a zendesk to a servicenow, a salesforce, a github 

The link to the app is here
https://www.zendesk.com/apps/support/192636/exalate/ 

If you would like to see how to setup a connection - check following video
https://www.loom.com/share/d48ab84cb149420aad81df87f9f20aca 

Let me know,

Francis

Hi Suvituulia Valta,

Can you (or your admin) check if the webhooks to the exalate node are active?
This is necessary such that exalate does know that the status has changed
check https://docs.idalko.com/exalate/display/ED/How+to+recreate+a+lost+webhook+on+zendesk for more details

Francis