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Steph A

Adhésion le 16 oct. 2021

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Dernière activité le 26 avr. 2022

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Dernière activité effectuée par Steph A

Steph A a créé une publication,

Publication Feedback - Chat and Messaging (Chat)
Notifications trigger regardless of routing options for chat/messaging

As an agent in the workspace, I don't want to see notifications for incoming messages if they are routed to a group I am not a member of so that I don't get disrupted by traffic I can not handle.

This is especially disruptive for organisations that uses the broadcasting model for messaging. The agents needs to click on the Conversations button and only then do they know if they can handle the message. If not they get an error pop up:

The ticket you are trying to open is not visible to agents in your group(s).

Publication le 26 avr. 2022 · Steph A

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Steph A a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)
Communauté

This would be very valuable indeed, what seems like a fairly intuitive IVR can actually results in a lot of frustration for some customers.

Afficher le commentaire · Publication le 14 déc. 2021 · Steph A

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