Paula S da Nuvemshop

1. Communauté
2. Zendesk Explore EAP - Agent status historical reporting
3. Want to provide some EAP feedback?

+1 We are interested in it also!

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• Paula S da Nuvemshop
• Création 16 août 2023 20:54
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing: New network requirements for Zendesk Talk

Thank you Ferran Barneda but could you give me a little more detail? Where should we start from?

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• Paula S da Nuvemshop
• Création 21 juin 2023 16:36
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing: New network requirements for Zendesk Talk

Hi,   Where exactly on the Talk product we have to make these changes? In our case, the talk telephone number was purchased directly in Zendesk Support Product. Best, Paula

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• Paula S da Nuvemshop
• Création 21 juin 2023 12:08
• 3 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. TikTok Integration

I would like to add my +1 on this request.

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• Paula S da Nuvemshop
• Création 14 juin 2023 15:16
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. WhatsApp Automatic Satisfaction Survey

Gabriel Silva Como vocês fizeram funcionar?  A Localização da conta está com o idioma PT-Brasil? Os clientes estão com o idioma português - Brasil configurado no seu perfil do Zendesk? Pergunto por...

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• Paula S da Nuvemshop
• Création 21 octobre 2022 17:29
• 0 vote

1. Pessoas
2. ...
3. Membros da equipe e grupos
4. Criação de um status unificado personalizado dos agentes

Will we be able to measure how long the agent stayed in a determined personalized status via Explore?

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• Paula S da Nuvemshop
• Création 30 septembre 2022 17:45
• 5 votes

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Avoid answer bot messages being sent to customers in Flowbuilder

Hi Lisa, sorry for the delay I never received a notification that a new post has been done in this thread. That's it! If the fallback flow could be disable that would work for us! Yes, you are corr...

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• Paula S da Nuvemshop
• Création 23 juin 2022 18:24
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feedback: Zendesk & YouTube Integration Needed

As a Zendesk Admin I would really appreciate having this functionality, just as a Facebook, Twitter or Instagram integration: - Any comment on a video creates a ticket in Zendesk Support. I'm avail...

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• Paula S da Nuvemshop
• Création 23 juin 2022 18:19
• 3 votes

1. Objects and rules
2. ...
3. Triggers and automations
4. How does the Comment text condition work in business rules?

Does the condition for comment text work on messaging? We are using Flowbuilder widget. Thanks!

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• Paula S da Nuvemshop
• Création 13 juin 2022 14:20
• 1 vote

1. Zendesk updates
2. What's New in Zendesk
3. What's new in Zendesk: June 2022

When is the Whatsapp Csat language going to be solved?

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• Paula S da Nuvemshop
• Création 10 juin 2022 17:57
• 1 vote