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Gustavo Parra

Adhésion le 16 oct. 2021

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Dernière activité le 22 janv. 2025

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Dernière activité effectuée par Gustavo Parra

Gustavo Parra a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

I could display various Time Zones on my dashboard using the Formula below. However, with the new update it broke...grrrr

"" +DATE_FORMAT([Pacific Time Zone],"h:mm a") + ""+ " " +

"" +WEEKDAY([Pacific Time Zone]) + ""  + " " +

LEFTPART(MONTH([Pacific Time Zone]),3) + " " +
DAY([Pacific Time Zone]) + ", " +
YEAR([Pacific Time Zone])

Afficher le commentaire · Publication le 11 août 2023 · Gustavo Parra

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Gustavo Parra a ajouté un commentaire,

CommentaireExplore recipes

The Backlog History dataset is useless due limited attributes available.  

Afficher le commentaire · Publication le 20 juin 2023 · Gustavo Parra

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Gustavo Parra a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

We just noticed a bunch of our organizations failed to be created due to a sync issue. Not having alerts go out for this type of issue is truly unacceptable. 

Afficher le commentaire · Publication le 02 nov. 2022 · Gustavo Parra

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Gustavo Parra a ajouté un commentaire,

CommentaireCustomizing reports

I enabled Drill In in both the Report and Interaction Options, but people I share the dashboard with don't see the Drill In option when clicking on KPIs or any other numbers on the dash.

Afficher le commentaire · Publication le 12 juil. 2022 · Gustavo Parra

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Gustavo Parra a ajouté un commentaire,

CommentaireHow to create and update reports

e-Services, how did you color-code your columns? 

Afficher le commentaire · Publication le 08 juil. 2022 · Gustavo Parra

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Gustavo Parra a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

I agree with Francis - the Backlog Dataset is practically useless if we are unable to further filter on more ticket data. 

Afficher le commentaire · Publication le 01 nov. 2021 · Gustavo Parra

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Gustavo Parra a ajouté un commentaire,

CommentaireExplore recipes

Hi - can you please give an example of how you would add this formula for Response based SLAs? 

Afficher le commentaire · Publication le 08 oct. 2021 · Gustavo Parra

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