Edouard PIGEON

Someone find a way to get this working : https://stackoverflow.com/questions/18387427/using-curl-to-post-json-with-php-variables

I add this line in the "POST" case of curlWrap function :

curl_setopt($ch, CURLOPT_HTTPHEADER, array('Content-type: application/json', 'Content-Length: ' . strlen($json), 'X-HTTP-Method-Override: POST'));

Hello,

I'm using PHP/CURL to manage identities of my Zendesk contacts.

I can right now list users, identities and remove identities but I'm stuck when trying to create a new identity for an existing user.

My example (this is simplified) :

$dataAI = 'https://xxxxx.zendesk.com/api/v2/users/212121212112/identities.json';
$create = '{"identity":{"type":"phone_number","value":"+3312121212"}}';

Called like this :

curlWrap($dataAI, $create, "POST");

Here is the Curl function :

function curlWrap($url, $json, $action)
{
    $ch = curl_init();
    curl_setopt($ch, CURLOPT_FOLLOWLOCATION, true);
    curl_setopt($ch, CURLOPT_MAXREDIRS, 10 );
    curl_setopt($ch, CURLOPT_URL, $url);
    curl_setopt($ch, CURLOPT_USERPWD, ZDUSER."/token:".ZDAPIKEY);
    switch($action){
        case "POST":
            curl_setopt($ch, CURLOPT_CUSTOMREQUEST, "POST");
            curl_setopt($ch, CURLOPT_POSTFIELDS, $json);
            break;
        case "GET":
            curl_setopt($ch, CURLOPT_CUSTOMREQUEST, "GET");
            break;
        case "PUT":
            curl_setopt($ch, CURLOPT_CUSTOMREQUEST, "PUT");
            curl_setopt($ch, CURLOPT_POSTFIELDS, $json);
            break;
        case "DELETE":
            curl_setopt($ch, CURLOPT_CUSTOMREQUEST, "DELETE");
            break;
        default:
            break;
    }

    curl_setopt($ch, CURLOPT_HTTPHEADER, array('Content-Type: application/binary; charset=utf-8', 'Accept: application/json; charset=utf-8'));
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_TIMEOUT, 10);
    $output = curl_exec($ch);
    curl_close($ch);
    $decoded = json_decode($output, true);
    return $decoded;
}

Am I missing something ?

Thanks for your detailed answer.

My syntax was right but it seems that our CRM integration (from 3CX phone system) wants to create an new option and not just setting it as the logs says :

2023/04/13 16:47:48.805|2445|0041|Erro|CRM: Exception during call reporting: System.ArgumentException: Can not add property custom_fields to Newtonsoft.Json.Linq.JObject. Property with the same name already exists on object.

Hi,

Yes, I'm already using the tag not the title.

Is the syntax the same between "custom_fields" and "custom_field_option" ?

Do I only have to specify the dropdown list ID and it's value ?

I can't find any example.

Hello,

I'm looking to create through API a new ticket with a specific custom_field_option.

This example works fine with custom field :

{
  "ticket": {
    "subject": "New ticket",
    "custom_fields": [{  "id": 6546465464, "value": "test"   }]  
  }
}

But I can't figured it out with dropdown lists (custom_field_option).

Is there anything special to know ?