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Shruti

Adhésion le 22 févr. 2023

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Dernière activité le 31 juil. 2024

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Dernière activité effectuée par Shruti

Shruti a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I also get asked this question from my team members. Hope to have options to customize the order of the status soon.. Thanks!

Afficher le commentaire · Publication le 31 juil. 2024 · Shruti

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Shruti a ajouté un commentaire,

Commentaire de la communauté Q&A - Objects, workspaces, and rules

If this helps anyone:
The above workarounds did not work for us. But changing the Condition to "Ticket > Is > Updated" did the job for us.

Thanks!

Afficher le commentaire · Publication le 01 déc. 2023 · Shruti

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Shruti a ajouté un commentaire,

Commentaire de la communauté Q&A - Objects, workspaces, and rules

Thank you all.

Afficher le commentaire · Publication le 25 sept. 2023 · Shruti

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Shruti a ajouté un commentaire,

Commentaire de la communauté Q&A - Objects, workspaces, and rules

Carlota Bergillos, Ollie - Thank you so much for your guidance. I think we are trying similar approach but not sure if it's good to apply? Please confirm this trigger works for you, we will activate this to try. Thanks!

Afficher le commentaire · Publication le 22 sept. 2023 · Shruti

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Shruti a ajouté un commentaire,

Commentaire de la communauté Q&A - Objects, workspaces, and rules

Ollie, Carlota Bergillos could you please let me know if you have two tiggers for this? If yes, then what's the second trigger? Right now I am only able to add the tag. 
Note: Our tickets are set to be manually closed by agents not automatically.

Afficher le commentaire · Publication le 21 sept. 2023 · Shruti

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Shruti a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

++ it's weird not having multi-select entry in the web widget but it is available under submit a request form. It would be helpful if the option is added.

Afficher le commentaire · Modification le 14 août 2023 · Shruti

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Shruti a ajouté un commentaire,

CommentaireTicket management

Hi Team,
Just wondering how the satisfaction survey works for Shared tickets. Has anyone tested that?

Thanks!

Afficher le commentaire · Publication le 04 avr. 2023 · Shruti

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