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Kristine Hancock

Adhésion le 02 juin 2023

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Dernière activité le 20 janv. 2025

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Dernière activité effectuée par Kristine Hancock

Kristine Hancock a ajouté un commentaire,

CommentaireTicket management

If I use the Filter for a few minutes to isolate certain tickets with a Hold status, am I affecting the view display of fellow agents at the same time? 

 

(is the Filter view specific to just me?)

Afficher le commentaire · Publication le 20 janv. 2025 · Kristine Hancock

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Kristine Hancock a ajouté un commentaire,

Commentaire de la communauté Q&A - Reporting and analytics

Rich Shupe I'm sorry but Ahmed's solution has been deleted for some reason. Let me play around with some Explore queries this week to try and arrive at it myself again. It was a year and a half ago and I cannot recall what Ahmed offered me off the top of my head. I'll be back …

Afficher le commentaire · Publication le 20 nov. 2024 · Kristine Hancock

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Kristine Hancock a ajouté un commentaire,

Commentaire de la communauté Q&A - Reporting and analytics

Ahmed Zaid You saved me. Thank you so much. 

Afficher le commentaire · Publication le 03 juin 2023 · Kristine Hancock

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Kristine Hancock a créé une publication,

Publication Q&A - Reporting and analytics

Hello, 

I am running a Tickets Solved by Month query using the date range Jul - Jun but the results keep populating in a calendar year format, despite the specified date range commencing Jul 1. 

Similarly, when I try the Ticket Solved by Quarter feature, it interprets Q1 as January, not July. 

How can I instruct the query to display the bar graph with July as the first month of the year rather than January?

Thank you for any insights. 

Publication le 02 juin 2023 · Kristine Hancock

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