Recherches récentes
Pas de recherche récente
Marc Greenfield
Adhésion le 29 sept. 2022
·
Dernière activité le 13 févr. 2023
Suivis
0
Abonnés
0
Activité totale
4
Votes
0
Abonnements
2
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Marc Greenfield
Marc Greenfield a ajouté un commentaire,
Can you please define what is classified as 'New' in the backlog report? We have a pretty stringent process for ensuring all tickets are assigned to an agent at the end of our business hours as defined in Zendesk, yet I typically see tickets with the New status in our backlog report. Is this defined as tickets that were received as New at any time on that specific day? I am trying to understand better how these metrics are defined to see if we have a process issue on our service desk that I am not seeing.
Thanks,
Afficher le commentaire · Publication le 13 févr. 2023 · Marc Greenfield
0
Abonnés
1
vote
0
Commentaire
Marc Greenfield a ajouté un commentaire,
+1. Please add this feature!
Afficher le commentaire · Publication le 29 sept. 2022 · Marc Greenfield
0
Abonnés
3
Votes
0
Commentaire