Aaron Miller
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Activité totale63
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Dernière activité
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Votes28
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Abonnements15
Commentaires
Activité récente par Aaron Miller-
So many users have admin access so they can work with various aspects of their workspace at our organization. This feature would be much more useful if you could limit admins from being able to ac...
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Just adding a twelfth voice that this feature really help our customers and I don't really understand why there's any separation. A customer seeing "Open" when we see "On-hold" seems like a recipe...
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A use case for us would be to simply reorder a "Type of Issue" by month report with an explosion for each month. This would be much more useful to us if we could reorder and have the current month...
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This is the exact type of feature we would also like to see. Same use cases, when teammates see the viewing icon, the ticket gets ignored, even if it's someone who obviously won't be taking the ti...
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Hey all, is it possible to get the "Others on this ticket" to only show up if they're part of your group? We have other departments glancing at support tickets occasionally and this often will cau...
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Fernando's workaround does work, but you have to have a separate one for each group (or agent) and that may not be practical for all uses. It really seems like the ability to create a follow-up sh...
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I'm not seeing the option to turn on colored background/text in my admin center. Has that not yet been enabled?
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We also need the ability to query across Datasets. We often run into issues with being unable to adequately query due to the datasets being separate. Currently, I'm trying to find the Time Spent ...
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I just tried to turn this on and I'm getting a message that says our account doesn't have enough macro data to turn on suggested macros. Is this a bug? Because many of us use macros regularly, an...
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Thanks for the update, Scott! Looking forward to hearing more as things progress!