Aaron Miller
-
Activité totale67
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés0 utilisateur
-
Votes29
-
Abonnements17
Commentaires
Votes sur l’activité pour Aaron Miller-
This is the exact type of feature we would also like to see. Same use cases, when teammates see the viewing icon, the ticket gets ignored, even if it's someone who obviously won't be taking the ti...
-
This feels a little like shouting into the void at his point, but I will add that our support team also needs more granular SLA timing. We have a 2-hour SLA, so being notified halfway through is n...
-
Hi Dave, I did see that, but the four-month-old comment about SLA functionality being a priority this year doesn't inspire much confidence in a five-year-old thread as we move into the fourth quart...
-
Even once every 15 minutes or 10 minutes would be a massive improvement for a lot of us.
-
So many users have admin access so they can work with various aspects of their workspace at our organization. This feature would be much more useful if you could limit admins from being able to ac...
-
Hey all, is it possible to get the "Others on this ticket" to only show up if they're part of your group? We have other departments glancing at support tickets occasionally and this often will cau...
-
Fernando's workaround does work, but you have to have a separate one for each group (or agent) and that may not be practical for all uses. It really seems like the ability to create a follow-up sh...
-
I just tried to turn this on and I'm getting a message that says our account doesn't have enough macro data to turn on suggested macros. Is this a bug? Because many of us use macros regularly, an...
-
Thanks for the update, Scott! Looking forward to hearing more as things progress!
-
Hello all, just wanted to add that we would also like to be able to report on the number of visits to our landing page. The metrics feel incomplete without this.